Account recovery request

hcastilho commented 2 months ago

PyPI Username

hcastilho

Reason for request

Lost 2FA authentication app or security token

Accidental security token reset. Hadn't set up the second security token on Pypi. Don't store recovery codes because I usually set up the two tokens immediately.

Recovery Codes

[X] I never generated or have lost access to the recovery codes for my account

Code of Conduct

[X] I agree to follow the PSF Code of Conduct

Acknowledgement

[X] I understand that it may take a significant amount of time to process my account recovery request.

Thespi-Brain commented 1 month ago

Hi @hcastilho,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (https://github.com/pypi/support/issues/4750). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

hcastilho commented 1 month ago

Email sent, thanks very much.

Thespi-Brain commented 1 month ago

Hi @hcastilho,

Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

pypi / support