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Account recovery request #4884

Open zahern opened 3 weeks ago

zahern commented 3 weeks ago

PyPI Username

zahern

Reason for request

New Phone, lost 2fa app and security code

Recovery Codes

Code of Conduct

Acknowledgement

Thespi-Brain commented 3 weeks ago

Hi @zahern,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (https://github.com/pypi/support/issues/4884). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

zahern commented 3 weeks ago

Thanks, please do that for me

Kind regards,

Zeke Ahern

From: thespibrain @.> Sent: Wednesday, October 9, 2024 8:43 AM To: pypi/support @.> Cc: Zeke Ahern @.>; Mention @.> Subject: Re: [pypi/support] Account recovery request (Issue #4884)

Hi @zahernhttps://urldefense.com/v3/__https://github.com/zahern__;!!NVzLfOphnbDXSw!A43FL2tS_1di9oMJJEb5I8JkYvs2foeN0nu42sfoFOsFnUPkid99QsLMqv6JHWsYdipJGwI8DZ9qxqAcNfUEayDOHKLx42LT$,

In order to start the account recovery process to reset your 2FA and recovery codes, your account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to @.**@.> confirming your intent to reset your 2FA and recovery codes with a link to this issue (#4884https://urldefense.com/v3/__https://github.com/pypi/support/issues/4884__;!!NVzLfOphnbDXSw!A43FL2tS_1di9oMJJEb5I8JkYvs2foeN0nu42sfoFOsFnUPkid99QsLMqv6JHWsYdipJGwI8DZ9qxqAcNfUEayDOHCSf_55o$). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https://github.com/pypi/support/issues/4884*issuecomment-2400944057__;Iw!!NVzLfOphnbDXSw!A43FL2tS_1di9oMJJEb5I8JkYvs2foeN0nu42sfoFOsFnUPkid99QsLMqv6JHWsYdipJGwI8DZ9qxqAcNfUEayDOHMBfNjI-$, or unsubscribehttps://urldefense.com/v3/__https://github.com/notifications/unsubscribe-auth/AMFMFHZ3WJ3E3YEBZOPNIULZ2RNYBAVCNFSM6AAAAABPRJLORCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBQHE2DIMBVG4__;!!NVzLfOphnbDXSw!A43FL2tS_1di9oMJJEb5I8JkYvs2foeN0nu42sfoFOsFnUPkid99QsLMqv6JHWsYdipJGwI8DZ9qxqAcNfUEayDOHL___Iw_$. You are receiving this because you were mentioned.Message ID: @.***>