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Issue tracker for support requests related to using https://pypi.org
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Account recovery request #5038

Open richetl opened 1 week ago

richetl commented 1 week ago

PyPI Username

opensource_ni

Reason for request

The person whose authenticator was associated with this account has left the company. I was able to get the email address rerouted, and now have control of that. However, when the 2FA check came up I realized that we at NI do not have possession of that device. Any help on this front would be appreciated.

Recovery Codes

Code of Conduct

Acknowledgement

Thespi-Brain commented 1 week ago

Hi @richetl,

We can definitely do an account recovery process so that your account's 2FA and recovery codes are reset. However, I noticed that the new primary email address is bouncing. Is there another company/common email address we can use for your account? Please contact support@pypi.org with an email address that you would like your account to be associated with and please reference this link (https://github.com/pypi/support/issues/5038). We will proceed from there. Thanks!

Thespi-Brain commented 1 week ago

Hi @richetl,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!