Closed haroldmDR closed 5 months ago
We're running into a very similar issue.
We are having the same issue. We've followed steps 1-17, but as soon as a user clicks Manage Keynotes the error pops up. Any further suggestions?
We are having the same issue. We've followed steps 1-17, but as soon as a user clicks Manage Keynotes the error pops up. Any further suggestions?
@BIMyaneff I'm just curious but, if you're working on a BIM 360 project, what version of desktop connector are you using? We are waiting to upgrade to version 16 to make sure older projects don't need BIM 360 teams.
It is an ACC BIM Collaborate Pro project. We all have Desktop Connector 15.8.0.1827. We do have one other project on BIM 360 though so cannot go to 16 yet.
We are running on BIM360 and recently updated desktop connector to 16. We are getting a slightly different error but same stem as the unlock error, however there is no lock file to remove. The user has sunk multiple and closed out of revit. I had to go into BIM360 online to force unlock the file. Desktop connector locking files like this is new to me (I may not have been paying attention previously), so I don't know if this is a pyrevit or a desktop connector issue.
We recently ran into a similar issue in 2023, but a colleague solved it by deleting some of the pyRevit code at the top of the .txt file. After removing that code and reloading the keynote the "Manage Keynotes" tool works perfectly.
We have been running into a couple slightly different issues with the keynote manager recently. Wondering is it has to do with updated workflow that Bim360/Autodesk docs is using.
Keynote file location on Bim360 seems to be getting locked in the Bim360 side and gets stuck. It seems like this is causing people to overwrite each other or keynote edits not being saved. I need to dig into this a bit more with the team to figure out exactly the group workflow is to cause this problem. When I test by myself I don't see any issues.
Revit is always throwing the updated resource notification when printing. Not a big deal when printing through Rveit dialog as it just pops up once. But if we print through Diroots is causes a lot of problems
This issue is stale because it has been open for 60 days with no activity.
This issue was closed because it has been inactive for 14 days since being marked as stale.
Describe the bug One of our Revit users is getting a "Wait for unlock timeout." error, when attempting to use the Manage Keynotes tool from pyRevit. After exiting out of the error message, the keynote .txt file remains locked and has to be manually unlocked for other users to access using the same tool. I have the Revit journal log file during this time of this issue, but I am unsure where to safely share this (I have sanitized it but there is to much data to catch everything). Related issues to this bug report are #1725, #1584, and #967.
To Reproduce Steps to reproduce the behavior:
Expected behavior
Desktop:
Additional context This same issue has happened with another user in the same model with the same version settings, after their Revit file crashed unexpectedly when they were using the Manage Keynotes tool from pyRevit (the crash report of journal entry was not saved at this time). While troubleshooting, the following steps were taken: