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qgis / QGIS

QGIS is a free, open source, cross platform (lin/win/mac) geographical information system (GIS)
https://qgis.org
GNU General Public License v2.0
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QGIS uninstalling automatically #58282

Open KathrynRoseW opened 1 month ago

KathrynRoseW commented 1 month ago

What is the bug or the crash?

Hello,

QGIS has been uninstalling automatically the last couple of weeks. It seems that QGIS usually updates itself - but sometimes fails to install the new version, yet the old one is removed still. Does anyone have the same issue or know how to avoid this happening? This is happening on Windows 11, and I am installing QGIS from the internet manually.

Steps to reproduce the issue

This is happening in the background - without any action taken. When I restart the computer from time to time, it is gone.

Versions

I am using QGIS 3.38.0 as of now.

Supported QGIS version

New profile

Additional context

No response

agiudiceandrea commented 1 month ago

@KathrynRoseW, thanks for reporting. Please provide the OS name and version and all the QGIS version info as requested in the issue report form ("In the QGIS Help menu -> About, click in the table, Ctrl+A and then Ctrl+C. Finally paste here. Do not make a screenshot."). Please also describe how did you install QGIS on such OS. AFAIK QGIS doesn't either update or uninstall itself automatically.

KathrynRoseW commented 1 month ago

Thank you so much! I have updated my report form with the info request, though not the QGIS version info as it has already uninstalled and has yet to install again. It has happened the last couple of weeks automatically.

agiudiceandrea commented 1 month ago

@KathrynRoseW did you install QGIS using the OSGeo4W stand-alone all-in-one Installer QGIS-OSGeo4W-3.38.0-1.msi or the OSGeo4W Network Installer osgeo4w-setup.exe? May it happens that any antivirus software installed on your system be responsible for uninstalling QGIS? QGIS doesn't have the ability to automatically uninstall or update itself automatically.

KathrynRoseW commented 1 month ago

Hi Andrea, I used the all-in-one installer QGIS-OSGeo4W-3.38.0-1.msi. It thought so too that my antivirus system is responsible for uninstalling QGIS, as it is patching QGIS, but I suspect that it goes wrong when it needs to install the new patch/version. I have e-mailed them about this, and they couldn't give me an answer as to why this happens repeatedly. Thank you so much for your help!

github-actions[bot] commented 3 weeks ago

The QGIS project highly values your report and would love to see it addressed. However, this issue has been left in feedback mode for the last 14 days and is being automatically marked as "stale". If you would like to continue with this issue, please provide any missing information or answer any open questions. If you could resolve the issue yourself meanwhile, please leave a note for future readers with the same problem and close the issue. In case you should have any uncertainty, please leave a comment and we will be happy to help you proceed with this issue. If there is no further activity on this issue, it will be closed in a week.