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QGIS is a free, open source, cross platform (lin/win/mac) geographical information system (GIS)
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"Not responding" once I open the Plugins manager window #58420

Closed lubumoon1437 closed 1 month ago

lubumoon1437 commented 2 months ago

What is the bug or the crash?

Not responding when I try to open the plugins Manager and Installer

Steps to reproduce the issue

  1. Go to 'Plugins'
  2. Click on 'Plugin Manager and Installer'
  3. See error qgiserror

Versions

Versión de QGIS 3.38.1-Grenoble Revisión del código de QGIS 3d4177afc6 Versión Qt 5.15.13 Versión de Python 3.12.4 Versión de GDAL/OGR 3.9.1 Versión de PROJ 9.4.0 Versión del registro de base de datos EPSG v11.004 (2024-02-24) Versión de GEOS 3.12.2-CAPI-1.18.2 Versión de SQLite 3.45.1 Versión de PDAL 2.6.3 Versión del cliente de PostgreSQL 16.2 Versión de SpatiaLite 5.1.0 Versión de QWT 6.2.0 Versión de QScintilla2 2.14.1 Versión del SO Windows 11 Version 2009

Complementos activos de Python db_manager 0.1.20 grassprovider 2.12.99 MetaSearch 0.3.6 processing 2.12.99

Supported QGIS version

New profile

Additional context

No response

nyalldawson commented 2 months ago

Try uninstalling qgis and then completely deleting the install folder, and then reinstall. This is usually caused by a remnant of an old install in the installation directory.

agiudiceandrea commented 2 months ago

It looks like a recurring issue for the same user: https://github.com/qgis/QGIS/issues/57383.

lubumoon1437 commented 2 months ago

Try uninstalling qgis and then completely deleting the install folder, and then reinstall. This is usually caused by a remnant of an old install in the installation directory.

I deleted the installation folder and then reinstalled but it doesn't work

agiudiceandrea commented 2 months ago

@lubumoon1437 have you actually tried if the issue occurs also using a new QGIS user profile? Is QGIS able to connect to any Internet resource like the OpenStreetMap XYZ Tiles service? Have you tried to lower the network timeout, e.g. from 60000 (ms) to 1000 (ms) (Settings->Options->Network->General->Timeout for network requests (ms))? Is the URL https://plugins.qgis.org/plugins/plugins.xml?qgis=3.38 reachable using a Web browser on your system?

lubumoon1437 commented 2 months ago

  1. I tried to create a new user profile in QGIS and it doesn't work. image

  2. For that service do I need the OpenStreetMap plugin? well it doesn't work

  3. If I tried, I get the same error

  4. Indeed

https://github.com/user-attachments/assets/8bde97eb-8a2c-4e58-9ace-7f743779383c

agiudiceandrea commented 2 months ago
  1. from the screenshot it looks like you have only created a couple of new QGIS user profiles, but you are still using the old default user profile. May you please try actually using one of the newly created user profile?
  2. obviously it is not needed to install a plugin, since you cannot install plugins. Yuo just need to add the OpenStreenMap XYZ Tile service layer to a new empty project https://docs.qgis.org/3.34/en/docs/user_manual/managing_data_source/opening_data.html#using-xyz-tile-services
  3. may you please copy and past the error message and the text content of the Log Messages panel tabs?
  4. from the video it doesn't look clear if you actually checked if the URL https://plugins.qgis.org/plugins/plugins.xml?qgis=3.38 is reachable using a Web browser on your system
  5. may you check if the issue also occurs after setting the User interface translation to American English https://docs.qgis.org/3.34/en/docs/user_manual/introduction/qgis_configuration.html#general-settings e closing and restarting QGIS?
lubumoon1437 commented 2 months ago

  1. https://github.com/user-attachments/assets/058cea80-34da-48d2-88cd-6af4b0669c78

  2. https://drive.google.com/file/d/11hyWO6OpQLY-EzzbsKXWblaAzoxZYv2J/view?usp=sharing

  3. OKA

    2024-08-24T11:43:10 WARNING Network request http://example.com/6/16/35.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/16/34.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/16/33.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/16/32.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/16/31.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/20/31.png timed out 2024-08-24T11:43:10 WARNING Network request http://example.com/6/19/31.png timed out 2024-08-24T11:43:24 WARNING Network request http://example.com/6/23/32.png timed out 2024-08-24T11:43:24 WARNING Network request http://example.com/6/22/33.png timed out 2024-08-24T11:43:24 WARNING Network request http://example.com/6/22/32.png timed out 2024-08-24T11:43:24 WARNING Network request http://example.com/6/22/34.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/21/34.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/24/34.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/24/33.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/21/32.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/22/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/24/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/21/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/23/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/21/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/22/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/20/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/23/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/20/32.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/20/33.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/20/34.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/24/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/25/31.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/20/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/25/34.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/25/33.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/25/32.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/25/35.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/23/33.png timed out 2024-08-24T11:43:25 WARNING Network request http://example.com/6/23/34.png timed out 2024-08-24T11:43:27 WARNING Network request http://example.com/6/14/38.png timed out 2024-08-24T11:43:32 WARNING Network request http://example.com/6/25/39.png timed out

  4. https://drive.google.com/file/d/1AzqQW93709hd06wWhP7ogllQts4woW_c/view?usp=sharing
  5. https://drive.google.com/file/d/1nx0-oEvO0iHlJ-B5_dtS0EqJ2Zaxioli/view?usp=sharing
github-actions[bot] commented 2 months ago

The QGIS project highly values your report and would love to see it addressed. However, this issue has been left in feedback mode for the last 14 days and is being automatically marked as "stale". If you would like to continue with this issue, please provide any missing information or answer any open questions. If you could resolve the issue yourself meanwhile, please leave a note for future readers with the same problem and close the issue. In case you should have any uncertainty, please leave a comment and we will be happy to help you proceed with this issue. If there is no further activity on this issue, it will be closed in a week.

github-actions[bot] commented 1 month ago

While we hate to see this happen, this issue has been automatically closed because it has not had any activity in the last 42 days despite being marked as feedback. If this issue should be reconsidered, please follow the guidelines in the previous comment and reopen this issue. Or, if you have any further questions, there are also further support channels that can help you.