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qiskit-community / qiskit-metal

Quantum Hardware Design. Open-source project for engineers and scientists to design superconducting quantum devices with ease.
https://qiskit-community.github.io/qiskit-metal/
Apache License 2.0
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Save_screenshot() from EPR sometimes causing error #799

Open obrienpja opened 2 years ago

obrienpja commented 2 years ago

Information

What is the current behavior?

Sometimes, when taking a screenshot of the Ansys interface via EPR, we get an error, as seen in this screenshot: Screen Shot 2022-06-01 at 12 54 31 PM

Steps to reproduce the problem

Create conda environment from the pull request #796 and run notebook 4.02

What is the expected behavior?

No error when running save_screenshot()

Suggested solutions

This may have something to do with EPR's save screenshot or COM port

priti-ashvin-shah-ibm commented 2 years ago

From notebook 4.11 using python 3.10 image