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qk4l / zabbix-cachet

Python script which sync Zabbix IT Services with Cachet
MIT License
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Unable to acknowledge a issue #62

Closed danielduchon closed 3 years ago

danielduchon commented 4 years ago

After creating a acknowledgment, I get the following error-message in log:

Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]: 2020-06-28 11:47:26 CEST ERROR: (Trigger Watcher) triggers_watcher() raised an Exception. Something gone wrong
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]: 2020-06-28 11:47:26 CEST ERROR: (Trigger Watcher) 'name'
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]: Traceback (most recent call last):
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]:   File "/usr/bin/zabbix-cachet", line 611, in triggers_watcher_worker
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]:     triggers_watcher(service_map)
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]:   File "/usr/bin/zabbix-cachet", line 539, in triggers_watcher
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]:     author=msg['name'] + ' ' + msg['surname']
Jun 28 11:47:26 vm-zabbix-115 zabbix-cachet[526]: KeyError: 'name'

I'm running ubuntu 18.04 and installed Zabbix-cachet with ppa everything is up to date

qk4l commented 4 years ago

Hi,

I suggest that Zabbix user which is used for acknowledgment does not have 'Name' in his profile.

Add Name/Surname for all Zabbix users to avoid this error.

Thanks for report.

danielduchon commented 4 years ago

Thanks for your reply.

I've double-checked every user. All fields are filled and the user who as acknowledged, is admin. Could it be, because the users are connecting via ldap?

How can I help you to debug this?

qk4l commented 4 years ago

I've not found problem with LDAP backend but caught (one time) when Zabbix did not return name/surname in acknowledge message.

Please try 1.3.7 version which is tolerant to this.