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qlik-oss / qlik-cloud-entitlement-analyzer

The Entitlement Analyzer is a Qlik Sense application built for Qlik Cloud, which provides Entitlement usage overview for your Qlik Cloud tenant.
https://github.com/qlik-oss/qlik-cloud-monitoring-apps
MIT License
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Analyzer Capacity - Events duration vs Minutes used #24

Closed rzenere-avvale closed 8 months ago

rzenere-avvale commented 8 months ago

🐛 Bug report

I'm trying to monitor users that use the Analyzer Capacity, and came across a difference between what is exposed between Events duration (which is calculated on durationMinutes) and Minutes used (which is calculated on minutesUsed). After digging up a bit, I saw that the /api/v1/licenses/consumption endpoint (which is used by the Entitlement Analyzer) exposes directly this strange data. Below an example for _licenseUsage = TIMELICENSE, where minutesUsed isn't always aligned with the durationMinutes

image

In the highlighted cells, I would expect a value <= of the minutesUsed (like the not highlighted cells).

For _licenseUsage = ASSIGNEDLICENSE, minutesUsed is always 0, so durationMinutes is the only way for me to say how much lasted a session. Am I reading those columns right in this situation? Or am I missing anything? (i.e. durationMinutes tracks also the time outside of an app?)

Steps to Reproduce

  1. Configure the Entitlement Analyzer in an environment where the Analyzer Capacity 'license' is used
  2. Check the data that is extracted by the Entitlement Analyzer; the check could be made: 2.1. directly on the extracted qvd, or also 2.2 on the Entitlement Analyzer app, checking the objects 'consumption listings' (sheet 'Users') and 'Capacity usage over time' (sheet 'Capacity usage over time')

Expected behavior

For users that are using Analyzer Capacity, minutesUsed should always be greater or equal to durationMinutes

Actual behavior

minutesUsed is lesser or equal to durationMinutes

Additional context

  1. We noticed the issue with Entitlement Analyzer 2.2.1, but the same happens also on 2.3.0
  2. From my interpretation, minutesUsed is the same value exposed on the Management Console and so, should be a multiple of the minimum 'block' of minutes that is used, while durationMinutes should be the actual session duration/time spent analyzing an application
danielpilla commented 8 months ago

Hi @rzenere-avvale, Minutes used is the amount of Analyzer Capacity packs utilized over the duration of the session. Capacity packs are triggered by app open and engine interaction. So if a user opens an app while utilizing Analyzer Capacity, they will automatically consume 6 minutes. However, if they then just keep their browser open and don't make any selections, the duration could be ~20 minutes but they would have only consumed 6 minutes worth of analyzer capacity. Please review this page which explains this in detail and provides many examples: https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Introduction/analyzer-capacity-consumption.htm. Closing this as WAD.

Cheers,

rzenere-avvale commented 8 months ago

Thanks for the clarification @danielpilla! I did not expect such a difference

Riccardo