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qmexnetworks / 3cx-zammad-bridge

Monitors calls in 3CX and forwards this to Zammad
European Union Public License 1.2
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Differentiating Inbound/Outbound Calls #5

Open k0p0n0 opened 1 year ago

k0p0n0 commented 1 year ago

Hi guys,

I was wondering, all the calls are being considered "inbound" right now with the extension # showing on the left hand Phone window whenever the call is actually outbound.

Is there a way to differentiate between inbound/outbound, with the Outbound showing the outbound # on the left hand Phone window?

qmex-mp commented 1 year ago

Hi, our Software differentiates between external and internal calls with the help of the following parameter: extension_digits: 3 # numeric; How many digits the internal extensions have Please configure this correctly, it depends if your extensions are two-digits, 3, 4 or 5 that's something which you configure while setting up the 3CX the first time.