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qmexnetworks / 3cx-zammad-bridge

Monitors calls in 3CX and forwards this to Zammad
European Union Public License 1.2
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Feature Request: Filter Calls by inbound number #8

Closed wucherpfennig closed 4 months ago

wucherpfennig commented 4 months ago

This software works as expected, thank you for your efforts!

However we are facing an issue where we would like to "route" one 3cx instance to two dedicated zammad instances. (By its dedicated external number)

With the current implementation a request to zammad only is issued if an active call is connected to an active 3cx extension.

Do you see a possibility to filter the active calls by the inbound external number?

BR wucherpfennig

qmex-mp commented 4 months ago

Hi, we built already something like that on customer request, depending on Call Queues we can trigger different Instances (for this customer even Zendesk). If there is interest you can give us a call or write a ticket and we look into it: +49 421 377 000 / info@q-mex.net