Incorrect username

[3FoH9l]

Hello, i have a trouble.

I try to setup integration. I use the same login details as in the app (airCloud Home). But i've got this massage:

Failed to login API: An error occurred when signing into AWS Cognito Service: NotAuthorizedException Incorrect username or password.

PC with x86 cpu Home Assistant 2023.3.6 Supervisor 2023.03.2 Operating System 9.5

[qqaatw]

Can you provide a link pointing to the app you used in App Store/Google Play?

[3FoH9l]

Sure. App from Google Play:

https://play.google.com/store/apps/details?id=com.jch_hitachi.aircloudglobal&hl=en&gl=US&pli=1

[qqaatw]

The app for which this integration is designed is

https://play.google.com/store/apps/details?id=com.hitachi.TaiSEIA.smarthome&hl=zh_TW&gl=US

So I’m afraid that the integration does not work for you.

On Tue, Mar 28, 2023 at 4:50 PM 3FoH9l @.***> wrote:

Sure. App from Google Play:

https://play.google.com/store/apps/details?id=com.jch_hitachi.aircloudglobal&hl=en&gl=US&pli=1

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[3FoH9l]

Wow. There are several applications from hitachi. It was unexpected.

Thank you for your time and good luck with the development.

[qqaatw]

Yeah indeed. Hitachi partners with local companies around the world and creates apps for the needs in those areas. So it can be confusing. The app I mentioned above is for Taiwan's Hitachi devices only.