Translations and Downloaded Audio deletes on Samsung Device Care Optimization

[iamtahirk]

I'm using Galaxy S8+ and whenever my app gets updated it also deletes previously downloaded translations and gapless quran audio files. I had to download these on every update. I'm using Quran - Naskh (indo-pak Quran)

[ahmedre]

salam 3alaikum, jazakAllah khairan - i have had a lot of reports about this and i still have no idea why it happens - if you can help me figure it out then really jazakAllah khairan because this has been causing a lot of people trouble for a long while now and it'd be amazing if you can help me figure out why!

questions:

• after the update but before relaunching the app, is the folder still there (if you gave permissions to the sdcard, that should be /sdcard/quran_android, if not, then it should be /sdcard/Android/data/com.quran.labs.androidquran) or is it completely gone? if it is still there, are all the pages in it?
• after relaunching the app and without asking it to actually download, is the folder still there or is it gone at this point?

and i am guessing you don't have a cache cleaning app or anything, right? jazakAllah khairan! walsalam 3alaikum.

[iamtahirk]

Wa'alaykumsalam,

Not 100% sure as I didn't checked it like that. I only notice when I try to play but it starts downloading. I'll try to check this out once it gets updated.

[ahmedre]

may you try to fake it by downloading the older version from the releases page on github here (https://github.com/quran/quran_android/releases) and then updating from the Play Store that way?

[iamtahirk]

It solves the issue. Completely uninstalled the app. Removed the folders. Downloaded and installed older version 2.9.2. Downloaded Pages, Audio files and translations.

Updated the app and it works absolutely fine. Everything stays the same. Nothing gets deleted.

Thanks a lot for your help.

[ahmedre]

sub7anAllah - i am surprised it fixed the issue - i think there's a bug and i really hope to be able to figure it out in the near future in sha' Allah, but khair. jazakAllah khairan for trying, please let me know if you see it again.

[iamtahirk]

I will.

[iamtahirk]

It happened again. The folder does remains and the Quran pages are also not effected. Only downloaded audio and downloaded translations got deleted.

[ahmedre]

do you have any cache cleaning apps or any cleaner apps that might have deleted the files? did you give permission to the app when starting up?

it's really odd that only audio and translations get deleted and not pages when all are in the same base folder!

[iamtahirk]

Nothing of that sort at all and it has all the permissions.

[ahmedre]

so you started the app, it didn't ask you for pages, but the audio was gone? do you know that the audio wasn't moved anywhere else? the app doesn't have any logic to delete audio at all right now so this is quite surprising - so you see /sdcard/quran_android there, the pages directory (width_1260 or what not) is there, but audio is not there or is there but empty?

[iamtahirk]

Figured it out. This is happening all due to the Galaxy S8's Device Care.

I already have a backup for the folder so I had replaced it earlier. Now after your comment about cache cleaning just tried the device care again and it did deleted the same files. https://www.theandroidsoul.com/wp-content/uploads/2019/01/Device-Care-Battery.jpg

Is there a way to skip these files from being deleted?

[ahmedre]

hmm, i really don't know. it's strange that it would delete the mp3s specifically and leave the pages, there's really not much logic to why it would do that 🤔

[iamtahirk]

The device care didn't delete any other apps data.

It only leaves the Naskh folder intact which has width_1152 & Databases folder with corresponding undeleted files.