search

qzind / tray

Browser plugin for sending documents and raw commands to a printer or attached device.
https://qz.io
Other
824 stars 266 forks source link

The roll of labels or tape inside the machine does not match the one selected in the application #1212

Closed tresf closed 8 months ago

tresf commented 8 months ago

Printer: Brother QL-1100

Quoting a Pitney Bowes KB article:

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using a QL-1100 printer, the wrong paper size is selected.

Issue

When printing a 4x6 shipping label in SendPro Online on the Brother QL-1100 printer, the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears.

Cause

The incorrect paper size is selected.

Solution

Resolution From the print preview screen of the label, complete the following based on your browser. Once you print with these settings, the paper size will remain as the last used.

Safari

  1. Select File > Print.
  2. Change Presets to Last Used Settings.
  3. Change Paper size to 4.07" x 6.4".
  4. Select Print.

Google Chrome

  1. Select the Print icon.
  2. Change the Paper Size to 4.07" x 6.4".
  3. Select Print.

If you are using the "Print using system dialog" option, you will need to set the QL-1110 as the default printer in Windows. (If changing the default printer in Windows is not an option, then do not choose "Print using system dialog". Use Chrome's default printer options instead.)

  1. Open the Windows Control Panel (Start > All apps > Windows System > Control Panel).
  2. Click Hardware and Sound.
  3. Click Devices and Printers.
  4. Right-click on your QL-1100 and select Set as default printer.

Adobe Acrobat Reader DC

  1. Uncheck Choose paper source by PDF page size.
  2. Select Actual Size.
  3. Select Print.
tresf commented 8 months ago

Testing the 4.07" x 6.4" per Pitney Bowes article does NOT fix this issue in sample.html + QZ Tray 2.2.3.

tresf commented 8 months ago

Testing the 4.07" x 6.4"

Apparently the driver lies. The working dimensions are: 4.08x6.47. Use that and it'll print just fine. 🍻

image
tresf commented 7 months ago

Another permanent fix is to use DK-1241 labels with the appropriate plastic holder versus the supplied DK-1247 labels.

The DK-1241 holder presses down the switches so that the printer knows what size is installed, so reusing the DK-1247 holder will likely result in problems.