[Research-Planning] Interviews Grantee Program Directors to assess in user access request processes

[reitermb]

Description: Validates the access request flow delivered in #652. Identifies any elements of our notional flow that might be difficult to implement for grantees or falls short of potential practices already in use by other federal programs.

Notes: This research tests our assumption that our proposed flow represents the best approach to the challenge of adding security and clarity to an access request/approval process where administrators have limited transparency into the makeup of grantee teams.

update user flows and user journey present notional best practice flow to folks to validate ask users if our notional approach maps to their operational model or if we need to add anything based on their ops user journey.

AC:

• [ ] A research plan has been created which includes:
  • [ ] Research goals, relevant research questions.
  • [ ] Recruitment criteria & target participants.
  • [ ] Recruitment/participation email templates.
  • [ ] Timeline (for recruitment and for research sessions).
  • [ ] Testable Designs/Content (if applicable).
  • [ ] Ethics, privacy concerns

Tasks:

• [ ] Draft research planning,
• [ ] Schedule sessions with grantee program directors (recruitment criteria being those who interact with other federal systems such as grants.gov)
• [ ] Schedule sessions with gov stakeholders from other federal-grantee systems (recruitment criteria being those who administer federal systems such as grants.gov or are otherwise familiar with their account/access management policies)
• [ ] Ticket research synthesis/other needed follow-on design tickets

Supporting Documentation:

• ---Link to hack.md, Mural, Figma, or other relevant planning documentation---

[amilash]

@reitermb This ticket needs an update. We agreed that the approach here should be:

• update user flows and user journey
• present notional best practice flow to folks to validate
• ask users if our notional approach maps to their operational model or if we need to add anything based on their ops user journey.

[reitermb]

Putting this on the back burner. We believe it may be more effective to test the proposed flow in the context of early TDP releases rather than earlier on interviews.

[reitermb]

Outdated post user onboarding