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rajyraman / Levelup-for-Dynamics-CRM

Chrome, Edge Chromium and Firefox Extension for Dynamics CRM/365/Power Apps Power users
MIT License
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[BUG]: Impersonation not working #320

Open mrunalinivvn opened 7 months ago

mrunalinivvn commented 7 months ago

Describe the bug Impersonation not working. Nothing is showing up when we search user, generally we should get the impersonate button enabled. But here its not the case.

To Reproduce Steps to reproduce the behavior:

  1. Go to Levelup extension. Navigate to Impersonate tab.
  2. search for the user and click search button.
  3. nothing happens after multiple click

Expected behavior generally we should get the impersonate button enabled.

Screenshots

image
rajyraman commented 7 months ago

@mrunalinivvn - Impersonation is a three step process. First step is to search, 2nd step is to select and 3rd step is the actual impersonation. Please refer https://github.com/rajyraman/Levelup-for-Dynamics-CRM?tab=readme-ov-file#impersonating-another-user

rich-oyler commented 7 months ago

Same bug here. in both chrome and edge.

rajyraman commented 7 months ago

@rich-oyler - After you search and results are retrieved, search textbox gets a result selector. If you hover over the textbox you should see a down arrow. You can then select any user in the results by clicking the downarrow button.

image

tonocode commented 7 months ago

Same issue for me, the result selector appears as you mention - however the user(s) do not appear

rajyraman commented 7 months ago

@tono0682 @rich-oyler - Problem is I cannot repro this with my environment. Can you check if there are any error messages in DevTools, as I don't have any telemetry on the extension.

zapbra commented 3 months ago

@tono0682 try to click Reset and see if that fixes it

Geoff-RSM commented 1 month ago

I'm also experiencing this issue.
Level Up - v3.6.4 CRM - v9.1.21.5 (on-premise) Browser - current versions of Chrome and Edge

Steps are - -Open Level Up and go to the Impersonate tab - "User Name" and "IMPERSONATE" button are grey -Click "SEARCH USER" - no visible change - "IMPERSONATE" button remains grey -Click in "User Name" text area - the down-arrow button is not displayed and the "IMPERSONATE" button remains grey

Impersonate works fine with this same version of Level Up against an online instance. In my case, the bug is specific to the on-premise instance.

Do you have an on-premise instance to test with? Or are there any details I can collect for you from my on-premise instance?

Geoff-RSM commented 1 month ago

@tono0682 @rich-oyler - Problem is I cannot repro this with my environment. Can you check if there are any error messages in DevTools, as I don't have any telemetry on the extension.

I suspect the other posters were not following the correct steps (first first screenshot showed the "User Name" text box populated before doing the search). In my case, following the correct steps does work in CRM online, but not in an on-premise instance (see my separate post).