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ramonlopes / jzebra

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Print Error: pstopdffilter/pstocupsraster failed with err number -31000 #16

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Printing from the jzebra sample.html file to Zebra Technologies ZTC GK420d 
printer on Mac OS X 10.6.4 on Java 1.6.0_21
2. Pressed Print (and also tried Print base64)

What is the expected output? What do you see instead?
Nothing is printed from the sample.html page. Java console shows printing is 
succcessful and JavaScript message shows "Printed Successfully". But the 
printer queue shows the error: pstopdffilter/pstocupsraster failed with err 
number -31000

What version of the product are you using? On what operating system?
jZebra 1.05
Mac OS X 10.6.4
Java 1.6.0_21 (both 32bit and 64 bit)

Please provide any additional information below.

Tried deleting and adding printer again.
Tried Mac OS X Software Updates
Posted this problem to Zebra themselves, to the Java Programming Forums and to 
the Apple Support Discussion forums, but no replies from anyone.

Original issue reported on code.google.com by jean.hul...@gmail.com on 20 Sep 2010 at 3:08

GoogleCodeExporter commented 8 years ago 
I came across this ticket while looking for a solution to the same error code 
when using the thermal printing option on fedex.com. Is FedEx using jzebra? Is 
there a workaround for this bug?

Original comment by cackovic on 4 Nov 2010 at 4:39

GoogleCodeExporter commented 8 years ago 
Hi, we managed to eventually fix our own problem and the steps of how we did 
this are described here:

http://discussions.apple.com/thread.jspa?messageID=12313444�

I hope this helps you.

Original comment by jean.hul...@gmail.com on 8 Nov 2010 at 8:18

GoogleCodeExporter commented 8 years ago 
Jean,

Thanks for your follow-up.

I was unaware of this error message, and Google Code does not notify me of bug 
request, so sorry for the delay in response (alway feel free to email me: 
tres.finocchiaro@gmail.com).

Due to the nature of raw printing in OS X, I had written a tutorial:
http://code.google.com/p/jzebra/wiki/TutorialRawOSX

This tutorial is nearly identical to the one linked on the Zebra forums.

-Tres

Original comment by tres.fin...@gmail.com on 20 Nov 2010 at 2:19

GoogleCodeExporter commented 8 years ago 
Closing issue, since this is a symptom of OS X when a printer was not 
explicitly created as a raw device.   To set up an OS X printer as a raw 
device, please follow this tutorial, or see this thread:

http://code.google.com/p/jzebra/wiki/TutorialRawOSX
http://discussions.apple.com/thread.jspa?messageID=12313444�

> Is FedEx using jZebra?
FedEx may be using jZebra.  The FedEx demo site does use jZebra. Also, the 
FedEx web developers are occasionally in communication with the jZebra project 
and have done basic testing with jZebra for cross-browser and cross-platform 
implementations.

-Tres

Original comment by tres.fin...@gmail.com on 20 Nov 2010 at 2:27