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The Rancher UI
https://rancher.com
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Can't log in to the Rancher: Rancher UI continuously loading loading #10735

Closed vladbeha109 closed 1 month ago

vladbeha109 commented 5 months ago

Setup

Describe the bug Starting from March one time per 1/2 week we can't login/browse the Rancher, it's indefinitely loading, on the container logs we see only errors related to WebSocket disconnection.

Rancher stuck on loading -> Restarted rancher - > the one node became unavailable -> restarted node -> Cluster is back to normal (sometimes node restart doesn't help).

To Reproduce No actual scenario

Result Rancher UI indefinitely loading

Expected Result No issues that can impact user experience

Screenshots image

Additional context Infrastructure description: The rancher container is running on a separate server in Azure - Linux (ubuntu 18.04)/Standard D8s v3 The cluster was created through the Rancher - 3 Linux nodes(Control plane, etcd, worker) and 5 Windows nodes Kubernetes Version: v1.24.16 +rke2r1

NAME STATUS ROLES AGE VERSION qa-neo-wnode1 Ready worker 103d v1.24.16 qa-neo-wnode2 Ready worker 103d v1.24.16 qa-neo-wnode3 Ready worker 103d v1.24.16 qa-neo-wnode4 Ready worker 96d v1.24.16 qa-neo-wnode5 Ready worker 41d v1.24.16 qa-neo-worker1 Ready control-plane,etcd,master,worker 226d v1.24.16+rke2r1 qa-neo-worker2 Ready control-plane,etcd,master,worker 227d v1.24.16+rke2r1 qa-neo-worker3 Ready control-plane,etcd,master,worker 39d v1.24.16+rke2r1

Logs 024-04-02T08:15:16.668277574Z"} {"log":"W0402 08:17:33.040326 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:33.040648063Z"} {"log":"W0402 08:17:33.153651 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:33.153831208Z"} {"log":"W0402 08:17:33.153684 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:33.153862008Z"} {"log":"W0402 08:17:33.153711 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:33.153881508Z"} {"log":"W0402 08:17:33.282101 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:33.282265573Z"} {"log":"W0402 08:17:35.946516 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:35.94684618Z"} {"log":"W0402 08:17:37.544349 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:37.544720791Z"} {"log":"W0402 08:17:37.601628 48 transport.go:301] Unable to cancel request for client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:37.60176672Z"} {"log":"W0402 08:17:37.971121 48 transport.go:301] Unable to cancel request for *client.addQuery\n","stream":"stderr","time":"2024-04-02T08:17:37.971340089Z"} {"log":"2024/04/02 08:18:09 [ERROR] Error during subscribe websocket: close sent\n","stream":"stdout","time":"2024-04-02T08:18:09.520165786Z"}

torchiaf commented 5 months ago

Hi, thanks for reporting this issue. Could you provide some additional information ( logs and screenshots):

gaktive commented 1 month ago

Hi @vladbeha109 !

We haven't heard from you in a while. Were you able to resolve the questions back in April about your issue? As noted, the version of Rancher you were running doesn't support the version of Kubernetes in place so you'll need to upgrade that.

I'll close this ticket for now. Feel free to reopen this when you have time to get back to us or file a new ticket.