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rankmath / seo-by-rank-math

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Not such a big issue, but could be confusing... #14

Closed ParagonExpressions closed 4 years ago

ParagonExpressions commented 4 years ago

Describe the bug After re-authenticating Google account, the notification at the top is still showing. This could be confusing for those who connected to Google and are still wondering why it's saying to re-authenticate.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error Expected behavior I expected that once you re-authenticate, that the yellow warning would disappear on the top.

Screenshots

Screen Shot 2020-10-09 at 10 51 21 AM

Desktop (please complete the following information):

Additional context Add any other context about the problem here.

ParagonExpressions commented 4 years ago

Maybe something is wrong, or because it is just a beta, but I also do not show any data. Just because of Beta or is something not configured correctly? I am using the Jupiter X theme, and was previously Google ID through their theme, and since have deactivated. My site still seems to be connected with Google analytics as I am able to see live traffic.

Screen Shot 2020-10-09 at 2 31 32 PM Screen Shot 2020-10-09 at 2 31 22 PM

![Uploading Screen Shot 2020-10-09 at 2.31.11 PM.png…]()

surajv commented 4 years ago

Hi, could you please confirm if Google Search Console and Google Analytics settings are properly configured in the Settings page?

ParagonExpressions commented 4 years ago

I'm seeing the screen shot of the only setting page. Am I missing something? Both are saying they are green, and have the correct site listed

Screen Shot 2020-10-09 at 3 35 22 PM
ParagonExpressions commented 4 years ago

I should add that I also tried it in troubleshoot mode with "site health" and the exact same thing showed up. No data, and also the yellow banner suggesting to reactivate google. I've tried disconnecting and reconnecting. You are welcome to go on and take a look.

surajv commented 4 years ago

Notice issue will be fixed in the next beta update, regarding the data, could you please check if the site is selected in the Search Console Option?

ParagonExpressions commented 4 years ago

Yes it is.

Screen Shot 2020-10-09 at 3 49 10 PM
surajv commented 4 years ago

Do you have WooCommerce installed? If not please head over to WP Dashboard >> Tools >> Scheduled Actions and check the Pending section, is there any Rank Math related task pending?

Are there any completed tasks in the 'completed' section?

ParagonExpressions commented 4 years ago

No I do not have woocommerce

surajv commented 4 years ago

Please follow the steps from my last reply to see if there are completed or pending Rank Math scheduled actions.

ParagonExpressions commented 4 years ago

An I missing something? I don't seem to have scheduled actions...

Screen Shot 2020-10-09 at 4 37 47 PM
surajv commented 4 years ago

That's strange, is this a multisite? Please try accessing this page directly wp-admin/tools.php?page=action-scheduler

ParagonExpressions commented 4 years ago

Ya, that is interesting. I wonder why it wasn't there??? It is not a multi-site. Anyways I was able to access the page directly and yes there is one pending related to rankmath, Screen Shot 2020-10-09 at 5 32 11 PM

Thanks for your help

ParagonExpressions commented 4 years ago

and a completed task. Screen Shot 2020-10-09 at 5 34 42 PM

surajv commented 4 years ago

It looks like data fetch didn't start on first connect. Please head over the Rank Math >> General Settings >> Analytics and click the Update Data manually button

ParagonExpressions commented 4 years ago

Fetching in Progress. I'll update when its finished. Thanks.

surajv commented 4 years ago

Sure, you can navigate from that page as this is a background process.

ParagonExpressions commented 4 years ago

working! Great thanks. And it should auto update now correct?

surajv commented 4 years ago

Yes, it should, also we found the issue which was breaking the first fetch after connecting Google accounts. It will be fixed in the final release.

Thank you for reporting it!

surajv commented 4 years ago

Hi @ParagonExpressions, we have released the stable version, please update and check.

Thank you.

ParagonExpressions commented 4 years ago

Hey Surajv, Thanks so much for working with me on this! Love the customer service you have for the free version. I'll be sure to purchase the pro when it comes out...

Just to update you I needed to manually fetch the analytics again. Not sure why that is on my site.

ParagonExpressions commented 4 years ago

ALSO... Something seems weird here. In my stats it says that I have 19 keywords in the top 1-3 but my data only shows 1 Screen Shot 2020-10-12 at 11 44 16 AM

surajv commented 4 years ago

That's strange. Could you please try clearing the Analytics Cache from the Rank Math > Status & Tools > Clear Cache? And then try hard refreshing the browser cache.

ParagonExpressions commented 4 years ago

Hmmm... No that doesn't seem to have fixed it. Should I try to rebuild index or remove Rank Math transients?

ParagonExpressions commented 4 years ago

Is this also normal? The fact that I have nothing in the "content" section? Screen Shot 2020-10-12 at 2 44 56 PM

ParagonExpressions commented 4 years ago

UPDATE: I've tried caching, rebuilding the index, and removing transients. Nothing really has changed. I'm also wondering about my site being ranked for only 1 keyword, but then on the keyword tab it said that 19 keywords are in the top 1-3. Something seems a bit off.

surajv commented 4 years ago

Umm, let's try these steps:

  1. Reindex posts using our Reindex tool
  2. Delete all the data using the 'Delete Data' button in the Analytics setting
  3. Click Update Data Manually https://i.rankmath.com/u32W40, wait for the new fetching to complete
  4. Purge analytics cache from the tool
ParagonExpressions commented 4 years ago

ok. stand by.

ParagonExpressions commented 4 years ago

Now it seems that I have lost my "search traffic" stats, and nothing else seems to have been "fixed." Do you think something is set up weird? I am posting a screenshot of my actual google analytics, compared to what Rank math is giving me. And I confirm it is the right property and view. Screen Shot 2020-10-12 at 4 17 27 PM Screen Shot 2020-10-12 at 4 19 09 PM

ParagonExpressions commented 4 years ago

Should I be posting this somewhere else? I'm not sure if you want me to be doing this in Github or if I should be putting this in the Rankmath help forum. Seems like some sort of bug to me though.

surajv commented 4 years ago

Our GA API is using almost 100% of the daily quota that might be the reason for no GA data, but Google Search Console data and posts should appear without any issue.

Sure, please open a ticket in our forum, and if possible login details so I can get it investigated by one of our senior developers.

Thank you.

ParagonExpressions commented 4 years ago

Okay sounds good. Thanks Surajv Cheers

ash-tsc commented 4 years ago

HI @surajv , HI @ParagonExpressions , I have a similar issue. I can connect but only Search Traffic is never displayed. Everthing else shows. Additionally while connecting "Create new" View results in an undefined view that I cant define a name for or connect to. I can connect to exsisting Views but Search traffic is never displayed. Take care! 1

ash-tsc commented 4 years ago

HI One more note. Not sure if its my issue but maybe installing an additional analytics code if another code is already exsisting is problematic? see: https://support.google.com/webmasters/thread/16975591?hl=en I just spotted that you have implemented the GA tracking code twice, the other time with the correct account id. But it looks like only the first and incorrect one is firing. Remove the broken tag and things should start working again.

Site kit does not have the issue and shows all information. Best,

ParagonExpressions commented 4 years ago

Hey there, thanks @ash-tsc for this info. I'm continuing on in this discussion here also even though I have not heard a response on the actual support yet. I thought that there might be a conflict with another previous google analytics js might be still on the site. gtag.js, or googleanalytics.js After using a google analytics debugger, I confirm that there is indeed another tracking code. However, I have checked all of my plug-ins and theme and cannot discover where it is coming from.

Screen Shot 2020-10-14 at 2 00 26 PM

I also have received php errors in logs everyday:

[13-Oct-2020 10:52:29 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'traffic AS ( SELECT t1.page as page, COALESCE( t1.pageviews, 0 ) as pagev' at line 1 for query WITH traffic AS ( SELECT t1.page as page, COALESCE( t1.pageviews, 0 ) as pageviews, COALESCE( t2.pageviews - t1.pageviews, 0 ) as difference FROM ( SELECT page, SUM(pageviews) as pageviews FROM pecomrank_math_analytics_ga WHERE 1=1 AND created BETWEEN '2020-09-05 00:00:01' AND '2020-10-10 23:59:59' GROUP BY page ) as t1 LEFT JOIN ( SELECT page, SUM(pageviews) as pageviews FROM pecomrank_math_analytics_ga WHERE 1=1 AND created BETWEEN '2020-07-31 00:00:01' AND '2020-09-04 23:59:59' GROUP BY page ) as t2 ON t1.page = t2.page ) SELECT SQL_CALC_FOUND_ROWS o.*, COALESCE( t.pageviews, 0 ) as pageviews, COALESCE( t.difference, 0 ) as difference FROM pecomrank_math_analytics_objects as o LEFT JOIN traffic as t ON o.page = t.page ORDER BY pageviews DESC LIMIT 0, 25 made by require('wp-blog-header.php'), wp, WP->main, WP->parse_request, do_action_ref_array('parse_request'), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, RankMath\Analytics\Posts->get_posts_rows_by_pageviews, RankMath\Analytics\Pageviews->get_pageviews_with_object

ash-tsc commented 4 years ago

Hey @surajv, any feedback regarding this issue? Is it mandatory for rank math analytics to work to not install two different analytics codes? How can I removed the code that I additionally installed via rank math? Thx!

surajv commented 4 years ago

Hi @ash-tsc,

If this option is disabled https://i.rankmath.com/lgOroI, then we don't add any analytics tracking code in the frontend. If you are using any third-party plugin to insert analytics code, then you can disable this option.

I hope this helps.

If you still have any issues, please create a support ticket in our support forum.

Thank you.