search

raspberrypi / rpi-imager

The home of Raspberry Pi Imager, a user-friendly tool for creating bootable media for Raspberry Pi devices.
https://www.raspberrypi.com/software
Other
1.55k stars 233 forks source link

[BUG]: Can't See Options on Imager #886

Open Daiaro opened 1 week ago

Daiaro commented 1 week ago

What happened?

I am new to raspberry pi so I may be missing something simple. All I did was download the setup exe from https://www.raspberrypi.com/software/. Installed it and I can not see any options from the first menu that pops up when you run the software. I tried just clicking through options by looking through online guides but it does not do anything. Thanks for any help and here is some system info:

Processor Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz 2.50 GHz Installed RAM 16.0 GB (15.9 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 10 Enterprise Version 22H2 Display Samsung TV model#: UN40EH6000F

Capture ](url)

Version

1.8.5 (Default)

What host operating system were you using?

Windows

Host OS Version

22H2

Selected OS

Raspberry Pi OS

Which Raspberry Pi Device are you using?

Raspberry Pi 4B, 400, and Compute Modules 4, 4S

What kind of storage device are you using?

microSD Card in a USB reader

OS Customisation

Relevant log output

No response

tdewey-rpi commented 1 week ago

Thanks for the report, @Daiaro.

This is a strange failure - it looks like Qt has decided to not render any text at all, which isn't what I'd expect. When you press the buttons , do the dialogs appear?

Daiaro commented 4 days ago

Yes sometimes it does but other times it does not respond. For instance, I tried pressing the third button which should be to select the type of storage and it showed a blank page with nothing on it. Another time when I reinstalled it the button does nothing. Seems to be random.

lurch commented 4 days ago

Can you check that the drivers for your graphics card are up to date please?

tdewey-rpi commented 4 days ago

@Daiaro Inconsistent behaviour is even more unexpected!

Can you please post a screenshot from dxdiag? (https://www.windowscentral.com/how-check-your-computer-full-specifications-windows-10#section-how-to-find-computer-specs-from-directx-diagnostic-tool)

Daiaro commented 1 day ago

Can you check that the drivers for your graphics card are up to date please?

Yup that was it whoops. To be fair I can't install updates at work IT had to do it. I just assumed it was already up-to-date. Thanks for the replies.