Unpaid Orders Have Started Showing in Magento Order Grid Since v4.0

[kuberbox]

Hi, We recently upgraded the Razorpay plugin on our Magento 2.4.3 store from v3.6 to v4.0. Since then we are having an issue where the unpaid/abandoned razorpay orders have started appearing in the Magento order grid. Though the status of these orders is still "cancelled", it still affects our operations and this is not an ideal implementation. Since the orders are showing on order grid, all marketing and analytics tool starts capturing these data as "Sales" resulting in wrong attribution and wrong data all over.

[manjuivision]

I have also same issue unpaid/abandoned razorpay orders have started appearing in the Magento order grid. Though the status of these orders is still "cancelled", it still affects our operations and this is not an ideal implementation. Since the orders are showing on order grid

[raguventhan]

I also have same issue, reverted to older version now

[ramth05]

@raguventhan , @manjuivision This is how the new flow built on , where order gets placed before payment. Please try to add filter in sales order grid for the same.

[raguventhan]

Hi @ramth05 ,

Every order will trigger email, SMS and other custom functionalities which linked to 'new order placed' observer event. Seems this new flow disrupts all the existing functionalities.

Also, website users tend to be in payment page up to 5-10 min on average, till that time the new order will block the inventory. For high volume sites the current payment module disrupts the revenue.

Please guide me if there are any alternative for above.