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razorpay / razorpay-magento

Razorpay Payment Extension for Magento
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Cart order amount doesn't match with amount paid #457

Closed parveenkhan22 closed 5 months ago

parveenkhan22 commented 11 months ago

Hi, My order enters the abandoned cart after I successfully pay for it with Razorpay. I'm getting an error in the exception log; see the screenshot below ![image] (https://github.com/razorpay/razorpay-magento/assets/57412408/da38a641-4ae9-48ab-898d-5c60fc561ef4). I searched the quote_id and found in the razorpay_sales_order table with payment info with a null order_id, which is why I was unable to view the order in the admin. I am using razorpay 3.7.5 in magento 2.4.3-p1 Please have a look at this. Thanks!

yashgit891 commented 6 months ago

@parveenkhan22 please upgrade to the latest version of the plugin to avoid such issues. In it we have changed to new flow for magento order placement before payment.

raguventhan commented 6 months ago

Hi @yashgit891

if an order placed before payment it will create many problems in default cart flow, explained in detail here https://github.com/razorpay/razorpay-magento/issues/431#issuecomment-1914028922.

Instead you can have an option to allow if cart order amount not matched the amount paid. We are using custom coupon, giftcard and store credit options. When combining this with Razorpay it will throw this error.

So, placing order before payment is not a correct solution for this issue.

yashgit891 commented 6 months ago

Hello @raguventhan Whatever is the final amount to be paid for the order only that would be captured by Razorpay. I suggest testing out these scenarios on a staging site with the latest plugin version and which ever is not working please describe the issue in detail.

yashgit891 commented 5 months ago

As there is no response so closing this thread.