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razorpay / razorpay-prestashop

Prestashop plugin for Razorpay
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Error on order confirmation screen #95

Open vinoxo opened 1 year ago

vinoxo commented 1 year ago

A customer reported an error after making the payment. Please see attached. 88C2914D-98BD-4E6B-B916-DF6647A28913 copy

zaaidaann commented 1 year ago

whats your prestashop verson ?

vinoxo commented 1 year ago

Hi,

The version used is 1.7.8.7

Thanks, Vinoth On 29 Jan 2023, 13:56 +0530, ZAIDAN @.***>, wrote:

whats your prestashop verson ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

Any updates on the fix please?

Thanks, Vinoth

Vinoth On 29 Jan 2023, 13:56 +0530, ZAIDAN @.***>, wrote:

whats your prestashop verson ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

zaaidaann commented 1 year ago

whats your php version set ?

zaaidaann commented 1 year ago

also please mention the razorpay module version

vinoxo commented 1 year ago

Php version is 7.4.13

Thanks, Vinoth On 4 Feb 2023, 21:56 +0530, ZAIDAN @.***>, wrote:

whats your php version set ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

Razorpay module version is 2.5.1

Thanks, Vinoth On 4 Feb 2023, 21:57 +0530, ZAIDAN @.***>, wrote:

also please mention the razorpay module version — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

zaaidaann commented 1 year ago

currently testing this modules works fine for me on prestashop 1.7.8.8 php 7.4.33

vinoxo commented 1 year ago

Ok. Do you want me to upgrade the php and prestashop version?

Thanks, Vinoth On 4 Feb 2023, 22:02 +0530, ZAIDAN @.***>, wrote:

currently testing this modules works fine for me on prestashop 1.7.8.8 php 7.4.33 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

zaaidaann commented 1 year ago

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there

try to alter your php to 8.0 then degrade it back to 7.4

vinoxo commented 1 year ago

Ok...let me give it a try.

Thanks, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

Hi,

I upgraded the php version to 7.4.33 and the prestashop version to 1.7.8.8

It is still not working.

Thanks, Vinoth On 4 Feb 2023, 22:08 +0530, Vinoxo Limited @.***>, wrote:

Ok...let me give it a try.

Thanks, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

I tried upgrading the php version to 8 and downgraded back to 7.4.33. Its still not working.

Regards, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

It will be great if you can update the plugin.

Thanks, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

Is it possible to have team viewer session with you? Please confirm.

Thanks, Vinoth On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

Please see the export data of razorpay_sales_order table. It looks like records are not being inserted properly. I get an error on the logs whenever the razorpay button is clicked. This could be the root cause of the problem. On 4 Feb 2023, 22:07 +0530, ZAIDAN @.***>, wrote:

no dont update to prestashop version 8.0.0 or 8.0.1 it wont work there try to alter your php to 8.0 then degrade it back to 7.4 — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

zaaidaann commented 1 year ago

hey, ive been offline for a day, sorry for the delay, ya i know, as per "Please see the export data of razorpay_sales_order table. It looks like records are not being inserted properly. I get an error on the logs whenever the razorpay button is clicked. This could be the root cause of the problem.""

see the picture here ! image

try to use razory pay in test mode to test payments again, ill let you know, if its possible for me to have a session of teamviwer,

**ps, im not someone from razorpay

vinoxo commented 1 year ago

Thanks for your response. It will be great if we have a quick 5 minute ream viewer session.

Regards, Vinoth

Vinoth On 7 Feb 2023, 10:30 +0530, ZAIDAN @.***>, wrote:

hey, ive been offline for a day, sorry for the delay, ya i know, as per "Please see the export data of razorpay_sales_order table. It looks like records are not being inserted properly. I get an error on the logs whenever the razorpay button is clicked. This could be the root cause of the problem."" see the picture here ! try to use razory pay in test mode to test payments again, ill let you know, if its possible for me to have a session of teamviwer, ps, im not someone from razorpay — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: **@.***>

zaaidaann commented 1 year ago

sure i'll let you know today.

vinoxo commented 1 year ago

Thanks. Looking forward to the meeting.

My whatsapp number is +91 6361793990 just incase if you want to reach me there.

Regards, Vinoth On 7 Feb 2023, 10:50 +0530, ZAIDAN @.***>, wrote:

sure i'll let you know today. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

I am free this afternoon. We can get connected if you are available.

Thanks, Vinoth On 7 Feb 2023, 10:51 +0530, Vinoxo Limited @.***>, wrote:

Thanks. Looking forward to the meeting.

My whatsapp number is +91 6361793990 just incase if you want to reach me there.

Regards, Vinoth On 7 Feb 2023, 10:50 +0530, ZAIDAN @.***>, wrote:

sure i'll let you know today. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

zaaidaann commented 1 year ago

hey, ping me when you're avaliable

vinoxo commented 1 year ago

I am available now. Please whatsapp me.

Vinoth On 7 Feb 2023, 18:47 +0530, ZAIDAN @.***>, wrote:

hey, ping me when you're avaliable — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

vinoxo commented 1 year ago

You can also ping me on skype @callvinoth

Vinoth On 7 Feb 2023, 18:47 +0530, ZAIDAN @.***>, wrote:

hey, ping me when you're avaliable — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>