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rbeckman-nextgen / test-mc3

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Connection lost between facilities #4244

Open rbeckman-nextgen opened 4 years ago

rbeckman-nextgen commented 4 years ago

When I came in this morning, our channel for Chartwise was queuing messages. I stopped and restarted services with no success. I reached out to Chartwise who did the same on their side and tested the connection afterwards and we are still unable to connect. They advised us to check our VPN connection but our connection is hosted through the Mirth Cloud. Any thoughts of what we can do next to troubleshoot? I tried to connect our system to SupportNet without success as well.

Imported Issue. Original Details: Jira Issue Key: MIRTH-4388 Reporter: kbanks Created: 2019-03-19T07:00:14.000-0700

rbeckman-nextgen commented 4 years ago

We can actually close this ticket. I was unaware our network administrator had reached out to Next-Gen directly.

Imported Comment. Original Details: Author: kbanks Created: 2019-03-19T07:23:36.000-0700