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rbuehlma / pvr.zattoo

Kodi PVR-Addon for Zattoo
GNU General Public License v2.0
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Replay not available #220

Open tpaniaki opened 1 day ago

tpaniaki commented 1 day ago

Kodi 21.1. Xbox Addon 21.0.3

I switched to a premium account (CH) but can't get the replay to work. I cleared all caches and restarted the addon. Possibly solved in 21.0.4?

rbuehlma commented 1 day ago

Its not an issue of 21.0.3. Please provide more information. I'm sure you will come up with some that might be helpful to analyze this ;)

tpaniaki commented 1 day ago

Below some log. As you'll notice, Xbox Kodi is currently experiencing python paths initialization failures but I don't see anything of the kind related to Zattoo. However, your log reports some errors, I'll let you investigate.

Full log.

rbuehlma commented 1 day ago

According to the Log, your account does not seem to support recordings or replay:

: AddOnLog: pvr.zattoo: Service region country: CH 2024-10-15 02:19:56.255 T:1572 info : AddOnLog: pvr.zattoo: Recall are disabled 2024-10-15 02:19:56.255 T:1572 info : AddOnLog: pvr.zattoo: Recordings are disabled Are you able do use replay on their website? You can try to completely uninstall the addon including user settings and reinstall it again. Not sure if that will help.
tpaniaki commented 17 hours ago

The official Zattoo app on Xbox grants the replay to my account. So it's not account-related.

I can't uninstall the addon on Xbox but only disable it. Disabling/enabling does not solve the isue.

rbuehlma commented 9 hours ago

If possible, you can try to delete the folder ~/.kodi/data/userdata/addon_data/pvr.zattoo/ and then restart. Not sure if that will help but I have no other idea.