rbw
commented
4 years ago This is a context menu right? https://docs.servicenow.com/bundle/newyork-platform-user-interface/page/use/using-forms/concept/c_FormContextMenu.html
I don't think these menus can be accessed using the REST API - but I'll investigate this for snow, a new ServiceNow library I'm working on.
In our company's implementation of servicenow, there are certain incident tickets which have these "form action buttons" which when you click on them, you are given a menu of various options or actions that you can select. Here's the element from such an action button:
Are these somehow accessible and scriptable using the PySnow APIs or some other API inside of Python?
There is a schema associated with this Action Menu - its called an ActionSchema - partial listing of the schema shown below:
{ "properties": { "action": { "type": "string", "active": true, "label": "Action", "help_text": "Select an action", "enum": [{ "label": "Request Escalation", "value": "RequestEscalation", "help_text": "Request an escalation - Transport tickets ONLY." }, { "label": "Ticket Contest", "value": "TicketContest", "help_text": "Contest a ticket - Transport tickets ONLY." }, { "label": "Request To Close", "value": "RequestToClose", "help_text": "Request ticket closure - Transport tickets ONLY." }] }, "action_code": { "type": "string", "active": true, "label": "Action code", "help_text": "Select an action code.", "dependent_field": "action", "enum": [{ "label": "Service still down", "value": "TKTE001", "help_text": "", "dependent_value": "RequestEscalation"
Any help is so much appreciated!!
Thanks in advance! David