Tickets that have been escalated > 1x (double tech check, tech check -> escalation, etc...) will only show in the assignment history once. - Githubissues

rcmaples / shftr

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Tickets that have been escalated > 1x (double tech check, tech check -> escalation, etc...) will only show in the assignment history once. #1

Closed rcmaples closed 3 years ago

rcmaples commented 3 years ago

Relevant code: https://github.com/rcmaples/shftr/blob/main/utils/ticketAssignment.js#L110-L112