Store Pickup Notifications

[brendan-shea-pm]

A list of notifications that will move the Store Pickup workflow forward. Throughout the store pickup process, there will key points of contact between the store and the customer. The goal of this communication is to ensure a easy and timely pickup.

Customer Notifications (Managed in Order Settings)

Order Placed- This notification is triggered when the Order is created. This notification confirms that the order has been received. It will include the following:

• Target Pickup Time: A date a time calculated from the Order Creation Date and the Expected Pickup Time for the Location
• Pick Up Deadline: A date and time calculated from the Order Creation Date and the Pickup Deadline for that Location
• Order Pickup Waiting Instructions - Includes information on what a customer should do while they wait for the order to become ready, including perhaps instructions on checking the order status
• Ready for Pickup Instructions - Location and fulfillment method specific instructions on how the order is to be picked up when it is ready
• Order Changes and Cancellation Instructions - Information on how a customer should go about cancelling or editing their order

Ready for Pickup- This notification is triggered when the Order Pick Status changes to Ready For Pickup

• Pickup Deadline
• Ready For Pickup Instructions
• Order Changes and Cancellation Instructions

Pick Up Complete / Order Closed - This notification is triggered when the Order Pick Status changes to Pickup Complete

• Receipt
• Order Complete Information (may include info about returns etc)

[brendan-shea-pm]

Not sure whether we should have stories for these notifications in the Kinetic repo but wanted to capture the requirements around Notifications in an Epic for future reference