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realm / realm-browser-osx

DEPRECATED - Realm Browser for Mac OS X has been replaced by realm-studio which is cross platform.
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Realm Browser Log In Failing #323

Closed jdluker closed 7 years ago

jdluker commented 7 years ago

1. Goal

Log in to a ROS via the Realm Browser.

2. Expected Results

Successfully log in to a ROS via the Realm Browser.

3. Actual Results

screen shot 2017-06-02 at 7 17 19 am

4. Steps to reproduce

I am attempting to connect to the following URL using a username and password: (ask me for the URL) I am able to log in to the ROS via Chrome. I am listed as an admin user for this ROS.

6. Versions

Realm Browser: 2.1.8 ROS: 1.7.5

@ianpward

stel commented 7 years ago

According to the error message ROS is not accessible on specified URL and port number, please make sure your specified it correctly.

ianpward commented 7 years ago

@jdluker can you try a netstat on that server and ensure it is listening on that port and IP? Can you also try accessing the IP directly instead of DNS. Is there any proxy in between?

jdluker commented 7 years ago

@stel Sorry for the unresponsiveness. I have been on vacation.

One side note... this ROS has whitelisted IP's, which is probably why you do not get a response. I can access it via my Chrome browser with the URL provided above. But I cannot access it via the Realm Browser. I'm sure this will make it way more difficult for us to debug!

I performed a netstat on the server. Here is the result:

(ask me for the results)

Let me know what else I can do to help!

ianpward commented 7 years ago

@jdluker Are you going through some sort of proxy/firewall to get to the ROS?

jdluker commented 7 years ago

@ianpward I am not, unless I am working remotely. If I am working remotely, then I VPN into our Solstice network. Otherwise, I am just using our office network.

When I work remotely, and use the Solstice VPN, the results are the same as though I were in the Solstice office.

jdluker commented 7 years ago

I think maybe Elliot Butler could help us understand how the ROS is set up and how the whitelisting is configured.

stel commented 7 years ago

@jdluker I believe we've identified an issue on a server side so I'm closing this issue. Please feel free to reopen it or create a new one if you need any further help.