Unknown error code: 'auth:802'; The requested service is temporarily unavailable.

[obianachebe]

Goals

To sync our production app with Realm Object Server.

Expected Results

To sync with Realm Object Server and to access Realm Studio as we were able to before.

Actual Results

I'm using the iOS and Android SDK. Both use the paid Realm Cloud Sync service. It was working for the last several months. Yesterday we started having downtime and were getting thrown this in the Android SDK when calling SyncUser.logIn():

W/REALM_JAVA: Unknown error code: 'auth:802'

With this error message:

The requested service is temporarily unavailable.

We are also unable to access our Realm Studio dashboard. It just keeps loading before displaying "The requested service is temporarily unavailable."

It's been down for 10+ hours now, and I don't have access to the logs because Realm Studio is also down, but from looking at #401, the error message looks similar to ours.

I put in a support ticket, but they are slow to respond. Any help is greatly appreciated.

Version of Realm and Tooling

• Realm Object Server Version: ?
• Flavor:
  • [ X] Cloud
  • [ ] Self-hosted
• Server OS & Version: ? (e.g. CentOS 6)
• Client SDK Version: Realm Java 6.0.2
• Client OS & Version: Android API 26 (it's down on all devices and platforms)

Logs

W/REALM_JAVA: Unknown error code: 'auth:802'

[obianachebe]

Realm support followed up on my ticket. Looks to be a memory usage issue specific to my ROS instance.