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Realm Studio
https://realm.io/products/realm-studio/
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Cannot open Realm Studio 15.0.0 or 15.0.1 on linux - ubuntu 22.04 x64 #1648

Open mfurqanliaqat opened 2 months ago

mfurqanliaqat commented 2 months ago

Describe the bug Realm Studio 15.0.0 or 15.0.1, do not display anything, (window doesn't appear) and no error on console as well. v14 works well but it cannot work with database of version 24. I have tried both, AppImage as well as tar.gz file both have same behaviour. Process is stuck without an error.

Expected behavior Display Realm Studio UI Window

Versions:

Additional context After a few seconds this appears on terminal

Warning: terminator_CreateInstance: Failed to CreateInstance in ICD 0.  Skipping ICD.

I have checked my display drivers everything is up to date and working fine without issues. Also, version 14.1.2 is working fine without issues. only problem why i have to use v15 is because v24 database support.

sync-by-unito[bot] commented 2 months ago

➤ PM Bot commented:

Jira ticket: RSTUDIO-535

nobur commented 1 month ago

Hi, Same for me except I don't get the same message:

Warning: /usr/lib/i386-linux-gnu/libvulkan_virtio.so: mauvaise classe ELF : ELFCLASS32
Warning: loader_icd_scan: Failed loading library associated with ICD JSON /usr/lib/i386-linux-gnu/libvulkan_virtio.so. Ignoring this JSON
Warning: /usr/lib/i386-linux-gnu/libvulkan_intel.so: mauvaise classe ELF : ELFCLASS32
Warning: loader_icd_scan: Failed loading library associated with ICD JSON /usr/lib/i386-linux-gnu/libvulkan_intel.so. Ignoring this JSON
Warning: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: mauvaise classe ELF : ELFCLASS32
Warning: loader_icd_scan: Failed loading library associated with ICD JSON /usr/lib/i386-linux-gnu/libvulkan_radeon.so. Ignoring this JSON
Warning: /usr/lib/i386-linux-gnu/libvulkan_intel_hasvk.so: mauvaise classe ELF : ELFCLASS32
Warning: loader_icd_scan: Failed loading library associated with ICD JSON /usr/lib/i386-linux-gnu/libvulkan_intel_hasvk.so. Ignoring this JSON
Warning: loader_scanned_icd_add: Could not get 'vkCreateInstance' via 'vk_icdGetInstanceProcAddr' for ICD libGLX_nvidia.so.0
Warning: /usr/lib/i386-linux-gnu/libvulkan_lvp.so: mauvaise classe ELF : ELFCLASS32
Warning: loader_icd_scan: Failed loading library associated with ICD JSON /usr/lib/i386-linux-gnu/libvulkan_lvp.so. Ignoring this JSON
Warning: terminator_CreateInstance: Failed to CreateInstance in ICD 2.  Skipping ICD

current libvulkan installed:

libvulkan-dev/jammy,now 1.3.204.1-2 amd64  [installé, automatique]
  Vulkan loader library -- development files

libvulkan1/jammy,now 1.3.204.1-2 amd64  [installé, automatique]
  Vulkan loader library

I've tested under Wayland and Xorg and it doesn't work in both cases.

best regards, Nobur

dannyglover commented 1 month ago

I have the same issue (Fedora 40). Trying to open Realm studio just hangs forever (terminal)

mblaughton commented 1 month ago

Same issue for me. Later I tried running it on a fresh Ubuntu 24.04 install and it doesn't work there either, this time with a sandbox error. After working around that issue it hangs indefinitely on launch like before.

I opened a ticket last month at the MongoDB Development Community forum and didn't receive a response yet.

After seeing a variety of issues across multiple releases and OS versions I suspect their release process doesn't include verifying that it opens on all target platforms. I'd be curious if anyone has been successful in running a recent realm-studio in any Linux environment.

@realm-support : I'd be happy to run tests to assist with troubleshooting, as this tool is critical for my work.

kneth commented 1 month ago

Sorry for the late reply.

@mblaughton Your ticket has some similarities with https://issues.chromium.org/issues/41486604 - but it doesn't provide a solution

@mfurqanliaqat @nobur @dannyglover Does this trick work for you?

dannyglover commented 1 month ago

Sorry for the late reply.

@mblaughton Your ticket has some similarities with https://issues.chromium.org/issues/41486604 - but it doesn't provide a solution

@mfurqanliaqat @nobur @dannyglover Does this trick work for you?

Hi. I had a look through that issue and if I read it correctly, every user there had multiple GPUs (iGPU + dedicated or multiple dedicated).

I only have a single GPU with no iGPU. Specs:

For what it's worth: (ran without sudo):

vulkaninfo --summary

==========
VULKANINFO
==========

Vulkan Instance Version: 1.3.280

Instance Extensions: count = 23
-------------------------------
VK_EXT_acquire_drm_display             : extension revision 1
VK_EXT_acquire_xlib_display            : extension revision 1
VK_EXT_debug_report                    : extension revision 10
VK_EXT_debug_utils                     : extension revision 2
VK_EXT_direct_mode_display             : extension revision 1
VK_EXT_display_surface_counter         : extension revision 1
VK_EXT_surface_maintenance1            : extension revision 1
VK_EXT_swapchain_colorspace            : extension revision 4
VK_KHR_device_group_creation           : extension revision 1
VK_KHR_display                         : extension revision 23
VK_KHR_external_fence_capabilities     : extension revision 1
VK_KHR_external_memory_capabilities    : extension revision 1
VK_KHR_external_semaphore_capabilities : extension revision 1
VK_KHR_get_display_properties2         : extension revision 1
VK_KHR_get_physical_device_properties2 : extension revision 2
VK_KHR_get_surface_capabilities2       : extension revision 1
VK_KHR_portability_enumeration         : extension revision 1
VK_KHR_surface                         : extension revision 25
VK_KHR_surface_protected_capabilities  : extension revision 1
VK_KHR_wayland_surface                 : extension revision 6
VK_KHR_xcb_surface                     : extension revision 6
VK_KHR_xlib_surface                    : extension revision 6
VK_LUNARG_direct_driver_loading        : extension revision 1

Instance Layers: count = 11
---------------------------
VK_LAYER_FROG_gamescope_wsi_x86_64 Gamescope WSI (XWayland Bypass) Layer (x86_64) 1.3.221  version 1
VK_LAYER_MANGOAPP_overlay          Mangoapp Layer                                 1.3.0    version 1
VK_LAYER_MANGOAPP_overlay          Mangoapp Layer                                 1.3.0    version 1
VK_LAYER_MANGOHUD_overlay_x86      Vulkan Hud Overlay                             1.3.0    version 1
VK_LAYER_MANGOHUD_overlay_x86_64   Vulkan Hud Overlay                             1.3.0    version 1
VK_LAYER_MESA_device_select        Linux device selection layer                   1.3.211  version 1
VK_LAYER_VALVE_steam_fossilize_32  Steam Pipeline Caching Layer                   1.3.207  version 1
VK_LAYER_VALVE_steam_fossilize_64  Steam Pipeline Caching Layer                   1.3.207  version 1
VK_LAYER_VALVE_steam_overlay_32    Steam Overlay Layer                            1.3.207  version 1
VK_LAYER_VALVE_steam_overlay_64    Steam Overlay Layer                            1.3.207  version 1
VK_LAYER_VKBASALT_post_processing  a post processing layer                        1.3.223  version 1

Devices:
========
GPU0:
        apiVersion         = 1.3.274
        driverVersion      = 24.0.7
        vendorID           = 0x1002
        deviceID           = 0x73a5
        deviceType         = PHYSICAL_DEVICE_TYPE_DISCRETE_GPU
        deviceName         = AMD Radeon RX 6950 XT (RADV NAVI21)
        driverID           = DRIVER_ID_MESA_RADV
        driverName         = radv
        driverInfo         = Mesa 24.0.7
        conformanceVersion = 1.3.0.0
        deviceUUID         = 00000000-2d00-0000-0000-000000000000
        driverUUID         = 414d442d-4d45-5341-2d44-525600000000
GPU1:
        apiVersion         = 1.3.274
        driverVersion      = 0.0.1
        vendorID           = 0x10005
        deviceID           = 0x0000
        deviceType         = PHYSICAL_DEVICE_TYPE_CPU
        deviceName         = llvmpipe (LLVM 18.1.1, 256 bits)
        driverID           = DRIVER_ID_MESA_LLVMPIPE
        driverName         = llvmpipe
        driverInfo         = Mesa 24.0.7 (LLVM 18.1.1)
        conformanceVersion = 1.3.1.1
        deviceUUID         = 6d657361-3234-2e30-2e37-000000000000
        driverUUID         = 6c6c766d-7069-7065-5555-494400000000
mfurqanliaqat commented 1 month ago

Sorry for the late reply.

@mblaughton Your ticket has some similarities with https://issues.chromium.org/issues/41486604 - but it doesn't provide a solution

@mfurqanliaqat @nobur @dannyglover Does this trick work for you?

I looked at it earlier, but it doesn't seem to work in my case as Vulkan seems to work fine in my case. I tried updating and everything goes smooth. I am using v14 for now not facing any issues with that!

mandrewsan commented 1 month ago

Same issue here. Fedora 39 on Haswell i7-4770S, no external GPU. I don't see any errors specific to this; I get the following:

MESA-INTEL: warning: Haswell Vulkan support is incomplete
libva error: /usr/lib64/dri/iHD_drv_video.so init failed
failed to open /usr/lib64/dri/hybrid_drv_video.so
Not using hybrid_drv_video.so

but this is the same in previous versions, which load fine. Version 15+ just hangs.

EliveltonRepolho commented 1 month ago

Same here, for both 15.0.0 and 15.0.1 versions hangs and it does not start, but 14 versions work fine.

OS: Pop!_OS 22.04 LTS x86_64 
Host: 82DJ Lenovo IdeaPad S145-15IIL 
Kernel: 6.8.0-76060800daily20240311-generic 
Shell: bash 5.1.16 
DE: GNOME 42.9
Terminal: gnome-terminal
XilinJia commented 1 month ago

Similar problem on Manjaro 24.0 KDE Plasma 6 Wayland or X11. the following executions hang with no error, nothing happens.

./realm-studio
./Realm.Studio-15.0.1.AppImage

versions 15 and 14 are the same.

nobur commented 1 month ago

Sorry for the late reply.

@mblaughton Your ticket has some similarities with https://issues.chromium.org/issues/41486604 - but it doesn't provide a solution

@mfurqanliaqat @nobur @dannyglover Does this trick work for you?

Hi, Sorry for the late answer.

nope, it doesn't solve the issue.

in case this is helpful :

nobur@nobur-Laptop:~/Documents$ vulkaninfo --summary
ERROR: [Loader Message] Code 0 : loader_scanned_icd_add: Could not get 'vkCreateInstance' via 'vk_icdGetInstanceProcAddr' for ICD libGLX_nvidia.so.0
WARNING: [Loader Message] Code 0 : terminator_CreateInstance: Failed to CreateInstance in ICD 2.  Skipping ICD.
==========
VULKANINFO
==========

Vulkan Instance Version: 1.3.204

Instance Extensions: count = 20
-------------------------------
VK_EXT_acquire_drm_display             : extension revision 1
VK_EXT_acquire_xlib_display            : extension revision 1
VK_EXT_debug_report                    : extension revision 10
VK_EXT_debug_utils                     : extension revision 2
VK_EXT_direct_mode_display             : extension revision 1
VK_EXT_display_surface_counter         : extension revision 1
VK_EXT_swapchain_colorspace            : extension revision 4
VK_KHR_device_group_creation           : extension revision 1
VK_KHR_display                         : extension revision 23
VK_KHR_external_fence_capabilities     : extension revision 1
VK_KHR_external_memory_capabilities    : extension revision 1
VK_KHR_external_semaphore_capabilities : extension revision 1
VK_KHR_get_display_properties2         : extension revision 1
VK_KHR_get_physical_device_properties2 : extension revision 2
VK_KHR_get_surface_capabilities2       : extension revision 1
VK_KHR_surface                         : extension revision 25
VK_KHR_surface_protected_capabilities  : extension revision 1
VK_KHR_wayland_surface                 : extension revision 6
VK_KHR_xcb_surface                     : extension revision 6
VK_KHR_xlib_surface                    : extension revision 6

Instance Layers: count = 4
--------------------------
VK_LAYER_INTEL_nullhw       INTEL NULL HW                1.1.73   version 1
VK_LAYER_MESA_device_select Linux device selection layer 1.3.211  version 1
VK_LAYER_MESA_overlay       Mesa Overlay layer           1.3.211  version 1
VK_LAYER_NV_optimus         NVIDIA Optimus layer         1.3.242  version 1

Devices:
========
GPU0:
    apiVersion         = 4206847 (1.3.255)
    driverVersion      = 96477185 (0x5c02001)
    vendorID           = 0x8086
    deviceID           = 0x9bc4
    deviceType         = PHYSICAL_DEVICE_TYPE_INTEGRATED_GPU
    deviceName         = Intel(R) UHD Graphics (CML GT2)
    driverID           = DRIVER_ID_INTEL_OPEN_SOURCE_MESA
    driverName         = Intel open-source Mesa driver
    driverInfo         = Mesa 23.2.1-1ubuntu3.1~22.04.2
    conformanceVersion = 1.3.6.0
    deviceUUID         = 8680c49b-0500-0000-0002-000000000000
    driverUUID         = dc0c24af-21a0-4d95-8772-878c52e18bee
GPU1:
    apiVersion         = 4206847 (1.3.255)
    driverVersion      = 1 (0x0001)
    vendorID           = 0x10005
    deviceID           = 0x0000
    deviceType         = PHYSICAL_DEVICE_TYPE_CPU
    deviceName         = llvmpipe (LLVM 15.0.7, 256 bits)
    driverID           = DRIVER_ID_MESA_LLVMPIPE
    driverName         = llvmpipe
    driverInfo         = Mesa 23.2.1-1ubuntu3.1~22.04.2 (LLVM 15.0.7)
    conformanceVersion = 1.3.1.1
    deviceUUID         = 6d657361-3233-2e32-2e31-2d3175627500
    driverUUID         = 6c6c766d-7069-7065-5555-494400000000
derrickgw commented 3 weeks ago

Any progress on this issue? I have the same problem on Ubuntu 20.04.

nobur commented 3 weeks ago

Hi, I recently update to 24.04 LTS and the issue is still there.

got also another error ("The SUID sandbox helper binary was found, but is not configured correctly") forcing me to run it with --no-sandbox option but its surely linked to my installation.

regards

AndreBarroso commented 2 weeks ago

Same issue. I am using Ubutun 24.04

wobbet commented 3 days ago

Realm Studio 15.2.1 Ubuntu 24.04

Me too!