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AG138772 - NegotiatorIds not linking to Fixflo system #10108

Closed TMoffat closed 1 year ago

TMoffat commented 1 year ago

Describe the bug Our joint client Frosts PM are having issues with Agent Assignments not appearing.

We currently sync the Property Manager in Reapit as the Assigned Agent in Fixflo. In a number of cases it is the key contact being pulled through.

Property FSA230109 showing as Sarah Twigg, which is should be Samanth, shown below.

Screenshot deleted

Many thanks in advance.

Specification

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plittlewood-rpt commented 1 year ago

Hi @TMoffat I've had a look at this and based on my understanding, the API is returning what it should do.

The property manager on the property is set to Samantha Stockwell, and the propertyManagerId coming back from GET /properties/FSA230109 is FSST

Calling the negotiators API at GET /negotiators/FSST is Samantha Stockwell.

The primary negotiator (key contact) on the property however is Sarah Twigg, which is reflected in the negotiatorIds collection returned from GET /properties/FSA230109 - could it therefore be that your import system is not reading the propertyManagerId field?

github-actions[bot] commented 1 year ago

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TMoffat commented 1 year ago

I believe this might have been a case where Samantha had the wrong negotiator ID as these were not being pulled in initially.

There are an additional number of properties which I think may be affected by the same thing.

I have attached the list here. Could you let me know what negotiatorID the system is looking for. I can then raise this with our dev team incase they're looking at the wrong thing.

May thanks for your help.

On Thu, 9 Nov 2023 at 18:36, github-actions[bot] @.***> wrote:

We have recently requested additional information relating to the issue you have raised. Please can you take the time to review this ticket and where applicable, provide the information requested. For more information on our processes, please click here https://foundations-documentation.reapit.cloud/dev-requests

— Reply to this email directly, view it on GitHub https://github.com/reapit/foundations/issues/10108#issuecomment-1804356355, or unsubscribe https://github.com/notifications/unsubscribe-auth/A4HB3EZLHYTYEIU3JJYZQLLYDUPETAVCNFSM6AAAAAA7EHUJ3CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBUGM2TMMZVGU . You are receiving this because you were mentioned.Message ID: @.***>

TMoffat commented 1 year ago

Please ignore the previous file. Here is the updated list.

On Fri, 10 Nov 2023 at 09:08, Thomas Moffat @.***> wrote:

I believe this might have been a case where Samantha had the wrong negotiator ID as these were not being pulled in initially.

There are an additional number of properties which I think may be affected by the same thing.

I have attached the list here. Could you let me know what negotiatorID the system is looking for. I can then raise this with our dev team incase they're looking at the wrong thing.

May thanks for your help.

On Thu, 9 Nov 2023 at 18:36, github-actions[bot] @.***> wrote:

We have recently requested additional information relating to the issue you have raised. Please can you take the time to review this ticket and where applicable, provide the information requested. For more information on our processes, please click here https://foundations-documentation.reapit.cloud/dev-requests

— Reply to this email directly, view it on GitHub https://github.com/reapit/foundations/issues/10108#issuecomment-1804356355, or unsubscribe https://github.com/notifications/unsubscribe-auth/A4HB3EZLHYTYEIU3JJYZQLLYDUPETAVCNFSM6AAAAAA7EHUJ3CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBUGM2TMMZVGU . You are receiving this because you were mentioned.Message ID: @.***>

plittlewood-rpt commented 1 year ago

Hi @TMoffat if you are trying to send me a file, please can you email it to sinfo@reapitfoundations.zendesk.com with it 10108 in the subject.

TMoffat commented 1 year ago

Hi Pete,

How was your weekend?

Of course. Apologies, I should have asked.

Thanks!

On Mon, 13 Nov 2023 at 12:59, Pete Littlewood @.***> wrote:

Hi @TMoffat https://github.com/TMoffat if you are trying to send me a file, please can you email it to @.*** with it 10108 in the subject.

— Reply to this email directly, view it on GitHub https://github.com/reapit/foundations/issues/10108#issuecomment-1808119166, or unsubscribe https://github.com/notifications/unsubscribe-auth/A4HB3EYUI72E63H5DDKQGLTYEIKR7AVCNFSM6AAAAAA7EHUJ3CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBYGEYTSMJWGY . You are receiving this because you were mentioned.Message ID: @.***>

plittlewood-rpt commented 1 year ago

Back with third party via zendesk

TMoffat commented 1 year ago

Hi Pete,

Apologies for the delay in response.

I really appreciate your help and have gone back to the client. Please consider this closed. Your investigation has really helped.

Have a great week.

Kind regards, Tom

On Wed, 15 Nov 2023 at 13:00, Pete Littlewood @.***> wrote:

Back with third party via zendesk

— Reply to this email directly, view it on GitHub https://github.com/reapit/foundations/issues/10108#issuecomment-1812498634, or unsubscribe https://github.com/notifications/unsubscribe-auth/A4HB3E4RVJXBTCTXQKUZCTLYES4H3AVCNFSM6AAAAAA7EHUJ3CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJSGQ4TQNRTGQ . You are receiving this because you were mentioned.Message ID: @.***>

plittlewood-rpt commented 1 year ago

Great news thanks for confirming Tom

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