search

reapit / foundations

Foundations platform mono repo
57 stars 22 forks source link

Winkworth Branches #11236

Open BYMIntegrations opened 4 months ago

BYMIntegrations commented 4 months ago

Please take a look at our FAQ's before submitting an issue, as your question may already be covered in the documentation https://foundations-documentation.reapit.cloud/faqs

Summary

Detail and or supporting links and screenshots Hey team,

I hope you are all well.

I am looking into some issues with contacts not appearing and have tracked the issue to the branches the contacts are assigned to. There are 50k contacts assigned to the Reapit office branch instead of a Winkworth-specific one.

From what I can tell this is because the contact or its relationship is assigned to this office. Can you make sure they are all assigned to the correct branch?

Thanks,

Toby

plittlewood-rpt commented 4 months ago

Hi @BYMIntegrations is this related to #11214?

We'll need to involve our support team with this one as they would be responsible for any data fixes. I'll get a separate ticket logged and ask somebody to contact you.

plittlewood-rpt commented 4 months ago

Internal ref RSD-291229

plittlewood-rpt commented 4 months ago

@BYMIntegrations please can you provide some contact details. you are welcome to email them to support@reapitfoundations.zendesk.com

github-actions[bot] commented 4 months ago

We have recently requested additional information relating to the issue you have raised. Please can you take the time to review this ticket and where applicable, provide the information requested. For more information on our processes, please click here

BYMIntegrations commented 4 months ago

Hello Pete,

It is related to that yes.

My email is toby.hunter@nurtur.tech.

Thanks,

Toby

plittlewood-rpt commented 4 months ago

Thanks - I've added that info to the ticket

github-actions[bot] commented 4 months ago

As this issue relates to AgencyCloud, we are unable to process this through the Platform in accordance with our Developer Processes. Issues relating to AgencyCloud should not be submitted via the Foundations GitHub repo but should be raised via the Reapit Service Desk by a Reapit Customer. Please ask a Reapit Customer to raise this issue via the Reapit Service Desk. For more information on our processes, please click here