Appointment type history

[Filip5991]

I need some help debugging an appointment of type 'Market Appraisal.'

The client's Reapit ID is QAC, the MA ID is QAS2406205, and the property ID is QAS240702.

I checked the API endpoint for appointments, and it looks like the appointment was created at 11:12 on 07.06. However, when we were checking for appointments of type VL (MA) via the API, for that particular client on 07.06 and over the next three days, we never saw the appointment appear. I'm wondering if the type was always VL (MA) or if it was updated later?

If the type is not the issue, are there any unusual details you can spot with this particular appointment that would cause it not to appear in the list of MA appointments for QAC on 07.06, 08.06, 09.06, and 10.06?

[AshDeeming]

Hi @Filip5991 Apologie for the delay

The above MA was created on 07/06/24 - however i can see that the MA was created by a different user to the attendee - Could this have had an impact?

[Filip5991]

Hi @AshDeeming , No, I don't think a different user would affect our call. We attempt to pull all appointments of type MA for all of QAC. We only check the user after retrieving the list of appointments. However, this particular appointment was not visible at all, which is why I asked if the type had originally changed.

[AshDeeming]

Hi @Filip5991 I've had the relevant teams check for any changes made to this appointment however we're unable to see any amendments. Do you have any other examples, i can look to review please?

[Filip5991]

Hi @AshDeeming , The issue is that this is the only MA that didn't feed into our system. A client reported it as missing, and when we checked our logs (we log every MA found for every customer), we saw that it was never picked up on 07.06 (or in the three days after). That's why I originally asked if the appointment was of a different type and was switched to type VL (MA) later.