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Property images created via API do not appear in Agency Cloud (sandbox client, developer edition) #11326

Open dan-scott-dev opened 1 month ago

dan-scott-dev commented 1 month ago

Property images that I create via the API are not appearing in Agency Cloud.

I experienced this issue previously (https://github.com/reapit/foundations/issues/11283) but I'm not sure the underlying issue is the same.

When I experienced this issue previously, I was using Agency Cloud inside a Windows virtual box. Then I tried in a normal windows environment and the images were appearing.

But, now, the images are not appearing in a normal windows environment. I have tried on 3 different windows PCs, each on a different network.

Please see the linked issue above to see the example request(s). All steps are the same other than the property ID(s) I've tried with. One new one is MKT230181

I have installed the latest version of Agency Cloud Developer Edition on all machines tested on where the issue arises.

I can see the images when I GET them via the API. But they are not appearing inside Agency Cloud. I have tried refreshing Cloud as well as logging out an back in.

curl -X 'GET' \ 'https://platform.reapit.cloud/propertyImages/?propertyId=MKT230181' \ -H 'accept: application/json' \ -H 'api-version: 2020-01-31' \ -H 'Authorization: Bearer .MY_TOKEN'

I see files in the response to the above, but not inside Agency Cloud.

github-actions[bot] commented 1 month ago

Thank you for taking the time to report a bug. We prioritise bugs depending on the severity and implications, so please ensure that you have provided as much information as possible. If you haven’t already, it really helps us to investigate the bug you have reported if you provide ‘Steps to Replicate’ and any associated screenshots. Please ensure any personal information from the production database is obscured when submitting screenshots. This issue will be reviewed in our weekly refinement sessions and assigned to a specific project board. We may also update the ticket to request additional information, if required. For more information on our processes, please click here

dan-scott-dev commented 1 month ago

The images are now appearing.

There seems to be some time delay from upload to the images appearing inside Agency Cloud... Please could you confirm if this is the case?

Or maybe something else I did within Agency Cloud that 'triggered' the images to appear.

AshDeeming commented 1 month ago

Hi @dan-scott-dev The CRM may have required a log out & back in to show the changes if it was under the same user - What was the delay timeframe please?