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Information Request for Office Groups #5984

Closed RJA-LFS closed 2 years ago

RJA-LFS commented 2 years ago

Where can I find documentation / information relating to Office Groups

We have developed a market place application under the assumption that a company had a unique 3-4 digit company code. However a new customer has now installed our app and the company code in the App Installation email has notified us that their code is ABC-DEF where ABC is the code we were expecting and DEF relates to a branch (I assume).

Is there any documentation that explains what this is and how a market place app integrates with theses branches?

Is this feature available in the RPS-Developer application so we can test this scenario?

I found the following issue Issue 5825 and want to clarify what happens to metadata that is stored against ABC as opposed to ABD-DEF, in our situation the metadata is just an Id from our system and we would want it to be visible to the whole company and not just the branch, is this possible?

AshDeeming commented 2 years ago

Hi @RJA-LFS Please see the below link to the relevant area, which has recently been updated; https://foundations-documentation.reapit.cloud/faqs#what-are-office-groups

RJA-LFS commented 2 years ago

Thanks @AshDeeming ,

I am not a Reapit user so I don't know if when a user logs in they choose to log in a company wide or into an office group, could you point me to documentation on how that mechanism works?

Also I have read the FAQ but I still have an additional query can you explain what would happen in the following scenario and how it ties into the above question:

My App is installed for Office Group 1 (Customer ID: RES-GOGO): metadata from my app is stored only for RES-GOGO

My App is now installed company wide (Customer ID: RES): where is the metadata stored, either for a user that is a member of RES-GOGO or not.

Can you clarify that if it is installed company wide then even if a user logs in to a specific group (RES-GOGO) that they will see our app and that the customer ID will be RES, and that the metadata will be stored against RES.

Thanks in Advance

AshDeeming commented 2 years ago

Hi @RJA-LFS, i can confirm that if the app is installed company wide, the Office Group(s) within that company will also see the apps.

RJA-LFS commented 2 years ago

Thanks @AshDeeming, will the data stored within my app still be siloed in the office groups?

As an example there are head office users who aren't member of an office group but their permissions let them see the whole companies data. When one of these user access the metadata stored will they be able to see the metadata in my app that was stored by a user who was logged in as an office group?

github-actions[bot] commented 2 years ago

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AshDeeming commented 2 years ago

Hi @RJA-LFS - The data stored will only be visible to users within that office group. Even if the users in head office have access to all data, the app was installed for a specific user group. Every user is assigned to a specific organisation and/or office group.

github-actions[bot] commented 2 years ago

It looks like you have commented on a closed issue. If your comment relates to a bug or feature request, please open a new issue, and include this issue number/url for reference. For more information on our processes, please click here