Closed gazeal-uk closed 2 years ago
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SI-18127
Hi @gazeal-uk
Hooks for the agents mentioned above are all running now. Please can you confirm if there are any others you are missing.
Thanks
Hi Pete
Thanks, we now appear to be receiving hooks from Mackenzie Smith which is great, thanks.
But we are still not getting anything from Balgores (BGR) and Cooper Adams (COA). I'm not sure if both of these agencies have moved over to AWS so if you could confirm that would be great!
Many thanks
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Bully Rai
Chief Technical Officer
Winner of PropTech Company of the Year
T: +44 (0)207 760 7582
@.***
A:35 Catherine Place, Victoria, London, SW1E 6DY
https://www.linkedin.com/in/bully-rai-1b66489a/https://www.instagram.com/gazeal_uk/https://www.facebook.com/GazealUK/https://twitter.com/gazeal_uk?lang=en
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Pete Littlewood wrote on 09/08/2022 08:19:
Hi @gazeal-uk https://github.com/gazeal-uk
Hooks for the agents mentioned above are all running now. Please can you confirm if there are any others you are missing.
Thanks
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Hi @gazeal-uk - in your original report you mentioned that you ARE receiving them for Cooper Adams. Can you confirm which is accurate? Thanks
Hi
Apologies, Cooper Adams hooks are not being received, but I'm not sure if they are on AWS which may be the reason.
Balgores and Cooper Adams are the 2 that we are not receiving webhooks for.
Many thanks
*
Bully Rai
Chief Technical Officer
Winner of PropTech Company of the Year
T: +44 (0)207 760 7582
@.***
A:35 Catherine Place, Victoria, London, SW1E 6DY
https://www.linkedin.com/in/bully-rai-1b66489a/https://www.instagram.com/gazeal_uk/https://www.facebook.com/GazealUK/https://twitter.com/gazeal_uk?lang=en
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Pete Littlewood wrote on 09/08/2022 16:31:
Hi @gazeal-uk https://github.com/gazeal-uk - in your original report you mentioned that you ARE receiving them for Cooper Adams. Can you confirm which is accurate? Thanks
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Thanks @gazeal-uk I have now been able to identify the issue for both customers
Hooks for Cooper Adams should be coming through to you now Hooks for Balgores will begin shortly - the setup task is currently re-running as there was an invalid configuration when this was initially set up.
Hi Pete
That's fantastic, many thanks!
Kind regards
Bully Rai
Chief Technical Officer
Winner of PropTech Company of the Year
T: +44 (0)207 760 7582
@.***
A:35 Catherine Place, Victoria, London, SW1E 6DY
https://www.linkedin.com/in/bully-rai-1b66489a/https://www.instagram.com/gazeal_uk/https://www.facebook.com/GazealUK/https://twitter.com/gazeal_uk?lang=en
Pete Littlewood wrote on 10/08/2022 10:51:
Thanks @gazeal-uk https://github.com/gazeal-uk I have now been able to identify the issue for both customers
Hooks for Cooper Adams should be coming through to you now Hooks for Balgores will begin shortly - the setup task is currently re-running as there was an invalid configuration when this was initially set up.
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Webhooks for Balgores are also now functioning. Thanks
Our Apps have been downloaded and installed by active users (Gazeal and Gazeal Background App). This has worked perfectly for a the first few agents.
But we seem to have an issue with the last couple of agents with regard to webhooks, for example both Mackenzie Smith and Balgores have installed the apps but we are not receiving any webhooks at all for them. MCK in particular had permission granted by the owner so that the individual branches could download the apps, which they did. We have successfully linked them and they can send information through to us manually using the app but we are not getting the webhooks.
We do however receive all webhooks for other clients such as Cooper Adams and Ben Siggins. Is this is permission issue on the agents side? I would be grateful if you could clarify.
Many thanks
Specification