Property update date vs. image/document update date

[quigger]

If a property itself is not updated, but an image / document is added / updated, does the property modified field gets updated, or only the image / document modified field?

Thanks.

[AshDeeming]

Hi @quigger Currently due to the way AgencyCloud itself updates, the modified date would update the relevant ID -i.e. for your example the property image modified not the parent record (property)

[quigger]

Hi @AshDeeming

OK, thanks.

How do Reapit suggest we minimise our API data calls (and thus charges for our clients) but also keep the data up to date/refreshed?

If we only check for changed properties - and grab all image/document data for those changed properties - it's excessive on the images that have not changed AND we don't get image changes for those properties not updated?

If we query image data for changes (not sure we can do that alone) - then we are query images that could be for deleted/removed properties?

Do Reapit have a suggested methodology for refresh?

[quigger]

Hi @AshDeeming

Can you confirm you will be able to answer the above question?

[AshDeeming]

Hi @quigger Apologies for the delay - I'm collating input from other departments & will update asap

[quigger]

@AshDeeming

Sorry to chase, any feedback on this one please?

[AshDeeming]

Hi @quigger Unforutnaly this is due to the way AgencyCloud is structured

[quigger]

@AshDeeming

Can you confirm Reapit best practice then please?

[quigger]

@AshDeeming

Ros (your CSM) for my client has said... "We have an article which explains around the best way to build the architecture of a website to keep costs minimal." snip, and "I suspect that this is what the team will point him towards on his raised ticket."

What is this article please Ash?

[HollyJoyPhillips]

Hi @quigger,

The article the CSM is referring to is this: https://foundations-documentation.reapit.cloud/app-development/website-development in which point 3 covers your question with regards to ensuring your data is refreshed.

Unfortunately, as the property modified date is not updated in AgencyCloud when only an image has been amended, we cannot present the information via the Platform API.

You can also use the image endpoint and provide the Property Id’s you have and use the modified parameter to obtain any images changes since your last sync.

We have raised a ticket with the Desktop team to see the possibility of ensuring the property record is updated when an image change occurs. However it is unlikely that it will be a quick fix as any changes to the core software would require an update. I’ll move this ticket into our AgencyCloud column as it’s not support we can provide in the Platform.

I will update this ticket as and when I have any further information or an update.

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[HollyJoyPhillips]

Internal ticket: PBI-4403

[HollyJoyPhillips]

Hi @quigger the AgencyCloud team have completed their development work and I can confirm that the property modified date is updated when an image is updated. If you have any issues, please raise a bug. Thanks.

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