Website/Emailing link problems

[imansfieldkeane]

Please see below issues we are having since moving to Reapit Foundations:

Avatar image Ayomide 18 hours ago Thank you for sending that information Sophie.

Hi Imogen,

I have been advised by a senior on the escalation team that this issue needs to be raised with the foundations team.

Please click on the link below to raise a ticket with them. Just copy and paste the information you sent on this ticket and they will get back to you as soon as possible.

Contact Foundations Team:

https://github.com/reapit/foundations/issues/new/choose

If you don’t have an account, please create one and then raise the ticket.

Helpful links

Request a feature (Requires login): Sign in to GitHub

Raise an issue (Requires login): Sign in to GitHub

Backlog board (Public): Foundation Platform Backlog

Future Roadmap (Public): Foundations Product Roadmap

All further detailed in the public readme section seen here: Foundations ReadMe

Kind regards, Ayo

Your request status changed to Be on it Shortly ..., 18 hours ago Avatar image sophie.wright@webdadi.com 18 hours ago External Message - Please be cautious when opening links or attachments in email

Hi Ayo,

Below are the instructions that need to be changed for the property alerts:

Do I need to do anything to ensure my property alert emails work correctly once my import is setup?

Yes. Reapit should ensure your property alert emails are set up to link to your property listings on the website correctly. They will need to generate a URL to the property online in their email templates, so you need to ensure they have the following setup correctly to ensure they work.

To link to any property on the website, simply enter your website address followed by

/property/property.id

Plus S or L if the property is a sales or lettings listing

eg: https://protect-eu.mimecast.com/s/8OxxCBBMGiV7WVmczy1cQ?domain=estateagentwebsite.comhttps://protect-eu.mimecast.com/s/K_dRCDkOKhB5YBms53tAl?domain=estateagentwebsite.com

You can also pass on the following format to your Reapit Account Manager in relation to property alert emails: https://protect-eu.mimecast.com/s/o2wbCERgLfW34WGtpJqaL?domain=estateagentwebsite.comhttps://protect-eu.mimecast.com/s/4ax-CG6kNUJ13JlhQb82n?domain=jt-homes.co.uk == "L" ? "L" : "S"}

Please let me know if you have any further questions on this.

Best wishes,

Sophie

Your request status changed to Please let us know ..., 18 hours ago Avatar image Ayomide 18 hours ago Hi Sophie (sophie.wright@webdadi.com),

Can you please confirm whether this link is the updated property link we need to add into Reapit?

https://protect-eu.mimecast.com/s/OK8qCG6kNUJ1ox9cppU9p?domain=estateagentwebsite.com%3Chttps://protect-eu.mimecast.com/s/IsbgCJ6nkU8qPGoSLe7_m?domain=jt-homes.co.uk > == "L" ? "L" : "S"}

Many thanks, Ayo

Avatar image Imogen Mansfield-Keane 19 hours ago External Message - Please be cautious when opening links or attachments in email

Unfortunately whenever we try it we get this[image0.jpeg]

Imogen Mansfield-Keane Associate Director Company Administration Featherstone Leigh

On 19 Apr 2023, at 14:07, Ayomide jira@reapit.atlassian.net wrote:



Your request status changed to Be on it Shortly ..., 19 hours ago Your request status changed to Please let us know ..., 20 hours ago Avatar image Ayomide 20 hours ago Hi Imogen,

I clicked on this link - https://protect-eu.mimecast.com/s/idaRC4xrnCJB892UODUZB?domain=featherstoneleigh.co.uk%3Chttps://protect-eu.mimecast.com/s/ZeQaC5yvoI0ZlpPSOcvIT?domain=featherstoneleigh.co.uk >

it took me to this page below:

Pleaser confirm if this is the link you forwarded? If not, please forward the link as I don’t believe the forwarded email came through.

Many thanks, Ayo

Your request status changed to We're on it ..., 20 hours ago Your request status changed to Be on it Shortly ..., a day ago Avatar image Imogen Mansfield-Keane a day ago External Message - Please be cautious when opening links or attachments in email

Good afternoon,

There still seems to be a problem with the links, I will forward you an email if you can please click on the link and see what it takes you too but not our website?

Kind regards

Imogen

Imogen Mansfield-Keane Associate Director Company Administration

[resizedlogo]

Tel: 020 8332 2662 https://protect-eu.mimecast.com/s/idaRC4xrnCJB892UODUZB?domain=featherstoneleigh.co.ukhttps://protect-eu.mimecast.com/s/ZeQaC5yvoI0ZlpPSOcvIT?domain=featherstoneleigh.co.uk

Your request status changed to Please let us know ..., 2 days ago Avatar image Ayomide 2 days ago Hi Imogen,

I have added the new Property url link that you provided. Please log out and log back into Reapit and let me know if this has worked.

Many thanks, Ayo

Avatar image Imogen Mansfield-Keane 2 days ago External Message - Please be cautious when opening links or attachments in email

This is what I have sent to our account manager:

Do I need to do anything to ensure my property alert emails work correctly once my import is setup? Yes. Reapit should ensure your property alert emails are set up to link to your property listings on the website correctly. They will need to generate a URL to the property online in their email templates, so you need to ensure they have the following setup correctly to ensure they work. To link to any property on the website, simply enter your website address followed by /property/property.id Plus S or L if the property is a sales or lettings listing eg: https://protect-eu.mimecast.com/s/0y12CDkOKhB5Q2ZHWirWq?domain=estateagentwebsite.comhttps://protect-eu.mimecast.com/s/ruJDCERgLfW3KrjIwJLjT?domain=estateagentwebsite.com You can also pass on the following format to your Reapit Account Manager in relation to property alert emails: https://protect-eu.mimecast.com/s/OK8qCG6kNUJ1ox9cppU9p?domain=estateagentwebsite.comhttps://protect-eu.mimecast.com/s/IsbgCJ6nkU8qPGoSLe7_m?domain=jt-homes.co.uk == "L" ? "L" : "S"}

Imogen Mansfield-Keane Associate Director Company Administration

[resizedlogo]

Tel: 020 8332 2662 https://protect-eu.mimecast.com/s/3pUsCKrolUq20gkTpSGSa?domain=featherstoneleigh.co.ukhttps://protect-eu.mimecast.com/s/mlHiCL9pmUPR5x2HgBsu6?domain=featherstoneleigh.co.uk

Your request status changed to Be on it Shortly ..., 2 days ago Your request status changed to Please let us know ..., 2 days ago Avatar image Ayomide 2 days ago Hi Imogen,

This is the old property URL link we have for the company:

[https://featherstoneleigh.co.uk/property/RPS_FEL-

{Property.Code} {LoggedNegotiator.Config.CurrentAppMode|https://featherstoneleigh.co.uk/property/RPS_FEL-%7BProperty.Code%7D%7BLoggedNegotiator.Config.CurrentAppMode] == "S" ? "S" : "L"} Can you please provide the new property link we should have please?

Many thanks, Ayo

Avatar image Ayomide 2 days ago Hi Imogen Mansfield-Keane

Your ticket has now been assigned to me and I’ll be in touch with an update or resolution very soon.

If you have any questions or comments in the meantime please feel free to reply to this email, or comment on the ticket in our Customer Portal.

Kind regards

Ayomide

[github-actions[bot]]

Thank you for taking the time to report a bug. We prioritise bugs depending on the severity and implications, so please ensure that you have provided as much information as possible. If you haven’t already, it really helps us to investigate the bug you have reported if you provide ‘Steps to Replicate’ and any associated screenshots. Please ensure any personal information from the production database is obscured when submitting screenshots. This issue will be reviewed in our weekly refinement sessions and assigned to a specific project board. We may also update the ticket to request additional information, if required. For more information on our processes, please click here

[plittlewood-rpt]

Internal ticket: RSD-229578

[plittlewood-rpt]

Hi @imansfieldkeane I have had a look at the internal support ticket and have the following feedback:

• Your website providers are the ones who govern the properties that are displayed on your website. It's likely they have are using the wrong filters when calling our API
• Your website providers control how the links in your email templates work. They need to make sure that the existing link style still continues to function, otherwise any emails you've previously sent out will also be broken, not just new ones.

I would advise you to ask them if they can comment on this issue with any problems they need help with, and we can advise accordingly. They will need to give us specific examples and details so we can understand the issues they are experiencing and allow us to provide the best support

[ElliottRowland]

Hi @plittlewood-rpt

The URL/property alert issue has been fixed.

In regards to properties missing from the site. We have applied the following codes:

Accounts - HEA East Sheen - EAL, EAS Richmond Lettings - RIL Twickenham - TWL,TWS West Kensington - WKL,WKS Kew - KEW Teddington - TEL,TES Battersea - BAL,BAS Chiswick - CHL,CHS Richmond Head Office - HEO Richmond Sales - RIS

Reapit Customer - FEL Deaprtment - G SaleStatus - forSale,underOffer,exchanged RentalStatus - toLet,underOffer,sold

The codes match (or have an equivalent to) what was setup previously. We also matched the same statuses which we were previously downloading from the REST API.

In regards to missing properties, I can't see why this would be the case. We seem to have all the offices setup correctly, so unless FL are allocating properties to offices outside of this list they should download. For example, we have no properties for the Twickenham Lettings branch, but this code is correct so should download if properties are being allocated to this branch (could you perhaps check properties are being allocated?)

In regards to properties displaying online which shouldn't be. We matched the statuses to pull the same properties as we were previously. However, the Foundations statuses are slightly different so don't match exactly. THe site previously showed sold properties which we want to continue, but is there perhaps a time limit which used to exist on the old REST api which doesn't exist now? Clearly it is pulling more exchanged properties than it used to.

Advise here would be useful, we can't see an obvious reason why properties would be missing if allocated properly, and can only assume the statuses are somehow different to cause more properties to display on line than used to.

If you need anything further from me please let me know.

Elliott

[ElliottRowland]

Hi @plittlewood-rpt Is there any update on the above or advise you could offer please? We have some example properties which are not displaying online as well. Conscious of putting them on the public thread, but happy to email across. It would be good to validate what office they have been allocated to and what status they have been assigned.

[plittlewood-rpt]

Hi Elliot

Do you have an example of the full calls (including endpoints) you were previously making? I don't believe there was a time limit on the SOAP/REST services however there definitely was that functionality in our BLM feed offering hence why I'd just like to see which endpoints you were hitting previously.

It would also be helpful to see some examples of properties you are displaying on the website that you don't expect to be on there, then we can advise accordingly.

Thanks Pete

[plittlewood-rpt]

@ElliottRowland please email any sensitive information to sinfo@reapitfoundations.zendesk.com and I'll pick them up there. @AshDeeming FYI some info might hit the mailbox

[ElliottRowland]

Hi Pete,

Many thanks - have sent a list of the missing properties to the above address. They all seems to be lettings properties.

In regards to the properties appearing which shouldn't be - this seems to relate to properties we are downloading/pulling of the Sales.Status or Lettings.Status of "exchanged" for sales and "sold" for rentals. To clarify, our Foundations integration is the Property Uploader for Webdadi Websites App. The endpoint is /property and /propertyimages

Our old SOAP/REST import looked for the property statuses of for%20sale,under%20offer,exchanged,to%20let,let with the following info:

queryfield: "SearchType=" + searchtype + "&IncludeArchive=false" + (!string.IsNullOrEmpty(propertystatus)?"&PropertyStatus=" + propertystatus:"") + "&PropertyField=ID,TimeAmended,ExchangeDate&Offset=0&Limit=10000"

Where search type sales|lettings

endpoint: https://webservice.reapit.net//rest/properties/general

We want the Foundations import to show exactly the same info as previously.

Thanks,

Elliott

[plittlewood-rpt]

To anyone tracking this ticket, conversations are continuing by email