Closed tpjsupport closed 1 year ago
Thank you for taking the time to report a bug. We prioritise bugs depending on the severity and implications, so please ensure that you have provided as much information as possible. If you haven’t already, it really helps us to investigate the bug you have reported if you provide ‘Steps to Replicate’ and any associated screenshots. Please ensure any personal information from the production database is obscured when submitting screenshots. This issue will be reviewed in our weekly refinement sessions and assigned to a specific project board. We may also update the ticket to request additional information, if required. For more information on our processes, please click here
Hi @tpjsupport Please could you confirm the relevant app name is 'Property Feeder'?
Hi Ash, it is indeed. We're getting sales instructions no bother just not the lettings (unless they're listed under a different id)
Thanks @tpjsupport
Can I just check that you are using the marketingMode to segment the possible sellingStatus & lettingStatus as show below; (https://developers.reapit.cloud/swagger)
Hi Sam, it will be set up to pull all the correct sales and lettings status's, we've countless feeds set up on Foundations and no other client set up has experienced this issue afaik. Tx
Hi Ash, any update on this?
Hi @tpjsupport it doesn't look like these branches have any available lettings properties. If you think certain properties are missing please can you provide more information (addresses or references). All the available lettings stock for this agent appears to be assigned to office YRL. Please can you review again at your end and let me know if there is indeed a problem. Thanks
We have recently requested additional information relating to the issue you have raised. Please can you take the time to review this ticket and where applicable, provide the information requested. For more information on our processes, please click here
Hi Pete, unfortunately nobody informed us there was a seperate branch for lettings, I've tried to set up a new feed for bid YRL under office RSB and no properties are being fetched from yourselves. Thx.
hI @tpjsupport can you let me know what request you are making? There's definitely properties associated to that branch id (eg YRL220094)
Hi Pete, are you able to tell if the property feeder app has been set up by the client and if webhooks are enabled? Cheers
HI @tpjsupport webhooks are running for this customer yes. You can see who has your app installed in the developer portal (if you are able to request data on their behalf then they have the app installed as you'd get blocked from making calls for their data if they didn't). Thanks
@tpjsupport please can you confirm if you need any further assistance? Thanks
Hi Pete, Roseberry Newhouse, branches ING, NOR, STO, YAR don't appear to have any lettings in the foundations feed despite having live listings, are you able to check what's happening with them possibly? Many thanks