search

reapit / foundations

Foundations platform mono repo
56 stars 22 forks source link

Urgent - 429 Too Many Requests #9193

Closed raymond2323 closed 1 year ago

raymond2323 commented 1 year ago

We went live with a large client yesterday and it seems now the API is giving us problems - we are getting this response, for most requests now - Is this something you can look at as currently the client isn't able to use system?

429 Too Many Requests

github-actions[bot] commented 1 year ago

Thank you for taking the time to report a bug. We prioritise bugs depending on the severity and implications, so please ensure that you have provided as much information as possible. If you haven’t already, it really helps us to investigate the bug you have reported if you provide ‘Steps to Replicate’ and any associated screenshots. Please ensure any personal information from the production database is obscured when submitting screenshots. This issue will be reviewed in our weekly refinement sessions and assigned to a specific project board. We may also update the ticket to request additional information, if required. For more information on our processes, please click here

raymond2323 commented 1 year ago

I think because you are not processing the requests, all calls are retrying and retrying (as they are jobs and will retry) so it's only going to increase the number of calls we are making towards the API. Can you adjust any rate limiter for us?

plittlewood-rpt commented 1 year ago

Hi @raymond2323 - this appears to be occurring because you are exceeding the request concurrency limit as detailed here: https://foundations-documentation.reapit.cloud/api/api-documentation#rate-limits

Please can you review this documentation and ensure your app is waiting for requests to complete before firing subsequent requests to remain within the documented limits. Please let us know if you need any further assistance

plittlewood-rpt commented 1 year ago

Hi @raymond2323 do you need any more assistance with this? Many thanks

raymond2323 commented 1 year ago

We are building something on our end to address this. Will let you know if we get any further questions. You can close this ticket.

github-actions[bot] commented 1 year ago

It looks like you have commented on a closed issue. If your comment relates to a bug or feature request, please open a new issue, and include this issue number/url for reference. For more information on our processes, please click here