Open Question: Handling enterprise search tags

redlink-gmbh / smarti

Smarti is a service component for conversational data.

http://dev.redlink.io/smarti

Apache License 2.0

6 stars 4 forks source link

Open Question: Handling enterprise search tags #22

Open janrudolph opened 7 years ago

janrudolph commented 7 years ago

When sharing a historic conversation (pressing the send button), the search tags for enterprise search get updated. The tags and search results might change. Due to the fact, that the new information has a different character (they were not extracted in the "real" ongoing conversation) the search results might be biased.

How do we handle that?

tkurz commented 7 years ago

The best approach IMHO would be to exclude (or at least handle differently) the messages that are added by the widget (the backend already gets this informations). In addition there is a need of token "aging". @westei what do you think.