Customizer option reset after short time

[Ryu-k]

http://support.redux.io/?id=psYziL2XCuXENA3bS0qnxmxRH1xYYJQ0JNjLALdxF%2FW%2F2JVbkWXsP0vQ1cMilDn6gqVHsWqWa4TsGN8LNjvKCw%3D%3D

When editing the theme options with the customizer, I see the change live, for example background color change, but after a short time if I change an other option, the options I changed before are back to the default value.

For example, I change the background color from white to black. After a short time, I change the text color from dark to white, doing this the background color turn back to white.

Regards

[dovy]

That is quite odd. Is this with standard redux or the advanced customizer?

[Ryu-k]

Hello Dovy, thanks for your reply.

It's the default redux customizer, I also use the metaboxes extension, I tried on a clean install to make sure it wasn't something related to my current theme or custom plugin and I have the same problem.

It seems that this person has also the same problem : https://github.com/reduxframework/customizer-integration/issues/15

Regards

[Ryu-k]

Hello Dovy, It seems that after 50sec ~ 1min the theme options that has been changed are reset. If possible could you please send me the advance customizer so I can check if it still happens? I have asked you multiple time for the advanced customizer, sent you some emails ( Lucas Selsek ) it would nice if you could send it to me or tell me which file I should check regarding the redux framework and customizer.

Thanks in advance!

Regards

[relstudiosnx]

@dovy @Ryu-k i am also facing same issue, any solution for this ?

Thanks

[swiderski]

This issue is connected https://github.com/reduxframework/customizer-integration/issues/15 or rather exactly the same issue.

I face same thing for almost whole 2017. I noticed it around Redux 3.3 or 3.4. Probably something changed in WordPress around that time. I have tried to contact you many times via e-mail or Facebook but not single reply, and have bought from you "Complete Customizer Integration".

Anyway about issue: I have tried disabling all theme modification to Redux, any configuration beside standard and issue remains.

As other guys said earlier, changes disappear in preview, if you change more then 2,3 or if some times passes. If you save changes in customizer they will be saved proper.

It is not server dependent, as it happens on every server I had ever access to.

If you open console while making changes, you will see that what happens to customize_changeset_data param. See below screen shots

At First only one setting was send(1). Then I waited a bit, and changed another one, and again only one setting was send(2). Then I changed 2 settings in very quick succession and both was send successfully(3).

And only those changes that are in customize_changeset_data are reflected in preview when REDUX is present.

I have tested this in theme without Redux integration, and this customize_changeset_data also gets emptified, after each successful POST, BUT previously changed setting are kept somewhere so they are reflected in preview correctly.

Will this be helpful to find issue finally?

[Ryu-k]

Still having this problem, is there any news about this?

Kind regards