Closed rugk closed 4 years ago
BTW your forums are broken. I wanted to post it there, but I still did not got the sign-up mail.
Thanks for opening this issue. It seems we need to improve the explanations on the website.
BTW your forums are broken. I wanted to post it there, but I still did not got the sign-up mail.
I just checked the mailserver logs, and there's only one signup attempt today. I won't post the email address for privacy reasons (although it seems to be a throwaway account). According to the logs it sent out the confirmation email, but that was marked as spam (perhaps automatically), so the second attempt failed with "Not delivering to a user who marked your messages as spam". It's using Mailgun to send the emails, which is usually rather solid. Perhaps you could check your spam folder, and potentially unmark it?
Let us know if you want to transfer the request to the forums, so it's easier for other newcomers to find it, or if you want someone to explain it here. I guess this would be the best place to put it: https://community.remotestorage.io/c/getting-started
Mail begins with 91
, no spam, just a redirect provider to anonymize your mail.
Yes, that's the one for which I described the mail server logs. Please read my description again. It's not that it thinks it's a spam email address, it shows that either your client or the mailserver of that address marked the confirmation mail as spam.
Our mail server doesn't retry sending emails after the receiving side has marked an earlier mail as spam.
Never had any problem with them, do you support greylisting?
Could you confirm that your server and/or client didn't mark any of our emails as spam, please? I'm not an expert with email things, but that's what the logs show:
It's not my own server, but I see nothing marked as spam there. I can contract the provider company though…
That would be helpful, thanks!
Let us know if you want to transfer the request to the forums,
I don't care. Do whatever you think would be the (more) appropriate place.
Well if you don't have a forums account, you cannot put it there and/or reply to anything. That's why I'm trying to solve the issue with the confirmation emails.
I've dropped them mail.
So they've replied and said they made changes to that thing. I triggered the mail again… let's see…
@rugk did you get the confirmation email issue sorted out?
So tried to sign-up, still get no mail.
Could you please use a different email address? Our email provider is preventing us from sending to an address that previously reported our email as spam.
I found out how to delete complaints from the account and re-send the email. There you go.
@thornjad Do you have trouble signing up? I don't see any recent delivery issues other than the one @rugk ran into again just today.
No no, I haven't had any problems, I'm just out reviving stale issues
What I understand:
What I do not understand:
It may miss: