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renaudbedard / fez-1.12-issues

A public repository for FEZ 1.12 testers to log issues
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Game crashes to desktop at or soon after Polytron screen #140

Open blackorpheus16 opened 8 years ago

blackorpheus16 commented 8 years ago

On Windows 7, Steam, my game crashes to desktop as the Polytron logo is coming up (it never did this in the previous version). Sometimes the logo begins to flash like crazy before I get kicked.

Debug Log.txt:

(06:24:08.080) [Version] INFORMATION : 1.12, Build Date : 2016-08-19 21:04:18 (06:24:08.302) [FNA] INFORMATION : IGLDevice: OpenGLDevice (06:24:08.302) [FNA] INFORMATION : OpenGL Device: Intel(R) HD Graphics 4000 (06:24:08.302) [FNA] INFORMATION : OpenGL Driver: 3.3.0 - Build 8.15.10.2669 (06:24:08.303) [FNA] INFORMATION : OpenGL Vendor: Intel (06:24:08.303) [FNA] INFORMATION : MojoShader Profile: glsl120 (06:24:08.310) [FNA] INFORMATION : Using EXT_swap_control_tear VSync! (06:24:08.331) [Instancing] INFORMATION : Hardware instancing is enabled (06:24:08.373) [FNA] INFORMATION : Using EXT_swap_control_tear VSync! (06:24:08.375) [SettingsManager] INFORMATION : Screen set to {{Width:1366 Height:768 Format:Color}} (06:24:08.375) [SettingsManager] INFORMATION : Screen mode is : Fullscreen (06:24:08.375) [SettingsManager] INFORMATION : Backbuffer is 1366x768 (06:24:08.376) [SettingsManager] INFORMATION : VSync is on (06:24:08.376) [SettingsManager] INFORMATION : Multisample count is 0 (06:24:08.472) [Threading] INFORMATION : Multithreading is enabled (06:24:09.095) [Intro] INFORMATION : First draw done! (06:24:09.902) [StaticPreloader] INFORMATION : SharedContentManager preloaded. (06:24:10.017) [StaticPreloader] INFORMATION : Music library initialized. (06:24:10.027) [StaticPreloader] INFORMATION : Volume levels loaded. (06:24:10.104) [StaticPreloader] INFORMATION : Animations filled. (06:24:10.104) [StaticPreloader] INFORMATION : Text scroll pre-initialized. (06:24:10.106) [StaticPreloader] INFORMATION : World map pre-initialized. (06:24:10.106) [StaticPreloader] INFORMATION : Pause menu pre-initialized. (06:24:10.515) [Intro] INFORMATION : Preloading complete.

Windows "Problem signature":

Problem Event Name: APPCRASH Application Name: FEZ.exe Application Version: 1.12.0.0 Application Timestamp: 57b7ac93 Fault Module Name: StackHash_e41e Fault Module Version: 6.1.7601.23418 Fault Module Timestamp: 5708a73e Exception Code: c0000374 Exception Offset: 000ce843 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: e41e Additional Information 2: e41e128b6abd48ff4879f711384f7421 Additional Information 3: 1b3e Additional Information 4: 1b3ecccf8fd8ff6db93af5f7ba7f8e09

flibitijibibo commented 8 years ago

Looking up the module that crashed (a Windows module called StackHash) it appears DEP does not like the game running on your system. Why that is, I couldn't tell you, but try these steps to add FEZ.exe to the exception list:

http://www.thewindowsclub.com/turn-off-data-execution-prevention-dep

Considering the behavior of the visuals it could be the graphics driver doing something that trips DEP. Updating the graphics driver could be a safer bet, but that assumes my guess is correct.

flibitijibibo commented 8 years ago

Looked up the driver version, just so you know your driver's from ~April 2012. There's a newer version over here:

https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000-for-3rd-Generation-Intel-Core-Processors

blackorpheus16 commented 8 years ago

Interesting. I tried to turn off DEP for the game and got this message: "This program must run with data execution protection (DEP) enabled. You cannot turn off DEP for this program."

I also can't seem to update my graphics driver because "A customized computer manufacturer driver is installed on your computer." I have a laptop from HP :/

Thank you so much for looking at this. Do you happen to have any other suggestions?

flibitijibibo commented 8 years ago

It looks like you can get around the HP issue by uninstalling the manufacturer driver first:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html

Hopefully that'll fix it. Shame we can't drop DEP for the game, particularly considering it's using .NET and should be perfectly "safe" by Windows' own standards... then again I shouldn't have to make people drop security features for a game, so let's focus on the driver for now.