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reneeb / opm-ConvertWinmailDat

Extract mail parts from winmail.dat and add them as attachments to ticket.
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file not installed #4

Open JulGiul opened 3 years ago

JulGiul commented 3 years ago

Hi Installation fails on OTRS 6.0.29 for the following file: Custom/Kernel/Output/HTML/FilterElementPost/ConvertWinmail.pm

with a black X : File is not installed

How can I fix it ? Thank you !

reneeb commented 3 years ago

You have to check the permissions for the Custom/ folder.

Please run perl bin/otrs.SetPermissions.pl --otrs-user=<otrs> --web-group=<web> . as user root in folder /opt/otrs . For <otrs> you need to use the username who runs OTRS and for <web> you need to use the group Apache2 uses (see /etc/apache2/envvars or /etc/httpd/envvars.

JulGiul commented 3 years ago

Hi Renee, you are so quick !

In the meantime, I checked on a previous snapshot of this Virtual Machine, and the setup works fine. Now I suspect it did not installed completely since I simplified the action menu removing some items: which Action menu Items are required for this package ?

Secondly, I found that some email.datS don't have any result after clicking on "Convert TNEF". If you have time to check ..... the attached winmail.dat contains some (reserved) simple text, but "Convert TNEF" has no output...

Thank you again !!

GiulJul

reneeb commented 3 years ago

Hi,

there's no winmail.dat attached - maybe github stripped that attachment. You can send it to otrs@perl-services.de.

I've edited your reply to remove your mail address and the unsubscribe link.

Renée

JulGiul commented 1 year ago

Hi Renee, how are you ?

I wrote you since I saw you already worked with advanced postmaster filters, some years ago.

This year I found that Postmaster Filters (I am using Otobo 10.1.5) don't find strings in the bodies of a lot of Outlook-sent mails. Checking the source of that mails (as Otobo is permitting to download them), I found that mail bodies are B64 encoded, like images or attachments, even if they are simple PLAIN TEXT !! As you can see in the attached sample Base64_test.eml.txt, line 212 confirms that the content is plain text, and lines from 215 to 222 (included) contain the few words I wrote for the test.

The other sample2 looks like it is simpler to handle, since B64 section is unique. This sample2 was sent forcing PLAIN TEXT FORMAT in outlook, but, as you can see, B64 encoding is still present.

Apart from these samples, is there a way or a setting to fix this problem ?

Thank you very much

Julian

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