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reneeb / opm-MergeIdenticalTickets

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Different body's are also merged #2

Open HanSolo72 opened 5 years ago

HanSolo72 commented 5 years ago

Problem is with OTRS 6.0.14.

Merge works on sender and subject, but different body's are ignored. Tested Plain Text body and HTML body.

I sended two mails to otrs, same sender, same subject, different body -> merged

wornet-aer commented 3 years ago

We had installed this plugin some weeks ago and also noticed that it has merged tickets containing different body contents with old tickets with the same sender and subject. Unfortunately this bug is a no-go for us, so we had to remove the plugin for now. :(

Is there any progress on debugging this yet?

jplitza commented 2 years ago

FWIW: While I have to agree that this is against the documentation, we actually like the functionality of matching only on sender and subject!