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Discussion/support issues for the hosted Renovate App
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GitHub App not working anymore #109

Closed cfra closed 3 years ago

cfra commented 3 years ago

What Renovate type, platform and version are you using?

We are using the GitHub App

Describe the bug

I feel like we are probably doing something wrong, but I don't know what. Renovate seems to have stopped running for all of our repositories.

The last updates I can see are from December 22nd.

In the dashboard, I can see repositories, but none show any runs.

Relevant debug logs

I cannot find any debug logs, as the app seems to have stopped being run.

Have you created a minimal reproduction repository?

One of the public affected repositories is this one: https://github.com/picturepipe/renovate-config

rarkins commented 3 years ago

Each of the repos is showing up as uninstalled. I'll try to debug on our backend but can you also check that the app wasn't paused/revoked by someone on your team over Christmas?

cfra commented 3 years ago

I have double checked with the team and no one has touched any configuration of the Renovate GitHub App recently.

Before opening this issue I navigated to Organization Settings -> Installed GitHub Apps -> Renovate and verified that the permissions for all repositories are present.

Is there anything else I should check on the GitHub side?

Also, this does apparently not only affect repositories from this one organization, but other repositories in my personal account and in another organization too:

rarkins commented 3 years ago

I've forced a sync and the PicturePipe repos are now showing up as installed again so they should be scheduled within the next 2 hours.

The other repos are classified as stale and removed from regular scheduling as they have not received commits in too long. If you check the rebase/retry button on any PR then you should see it run and update, although it will still be classified as stale until you commit something to the main branch.

cfra commented 3 years ago

Okay, thank you for the prompt response.

Regarding the other repositories: Is there some more documentation about when a repository will be considered stale? I was not aware that Renovate will stop proposing updates if a repository has not seen changes for some time.

rarkins commented 3 years ago

No, we don't have it documented, and it's subject to change at any time. Essentially it's resource optimization - neither we nor GitHub gains anything by hammering their API hourly for a repo that hasn't been updated in a year. Currently the threshold is 60 days inactivity before it's put on a de-prioritized schedule.

cfra commented 3 years ago

Okay, thank you again for taking the time to explain. :bowing_woman:

cfra commented 3 years ago

Sorry, for reopening this, but I am still running into a problem:

https://app.renovatebot.com/dashboard#github/PicturePipe/ppa_traefik

For this repository, I can only see two runs in the dashboard.

The second run (yesterday) produced updates, but did not result in any PRs because the schedule did not match.

I updated the config so PRs would be opened immediately: https://github.com/PicturePipe/renovate-config/commit/0a09e449b9419f70eb01130ee74a88f273047dac

But renovate did not run again for the ppa_traefik repository, and no PRs have been opened.

I am at a loss why that is and what I should be doing differently. :confused:

cfra commented 3 years ago

Re-adding the repo solved this problem for now.