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renovatebot / app-support

Discussion/support issues for the hosted Renovate App
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[Question] Unable to receive pull requests #16

Closed x9nico closed 4 years ago

x9nico commented 4 years ago

Which Renovate are you using? CLI, App, or Pro

Free trial

Which platform are you using? GitHub, GitLab, Bitbucket Azure DevOps

GitHub

Have you checked the logs? Don't forget to include them if relevant

Yes, I have only no-plans.

What is your question?

I don't have received the PR for enabling the bot. Normal ?

rarkins commented 4 years ago

On which day did you install and is it this GitHub account you are posting from?

x9nico commented 4 years ago

Yes, I installed since somes months but before I never used it.

rarkins commented 4 years ago

It sounds like the account got blocked for having no plan back then and maybe wasn't reactivating now. I have enqueued some of your repos manually although they are private so I cannot easily check the results to verify. Please me know if any specific repos do not have PRs and you still have no logs in the dashboard.