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reportportal / reportportal

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Jira Integration Able to Link Jira Cloud Issues but Unable to Create from RP #2180

Closed itz4blitz closed 8 months ago

itz4blitz commented 12 months ago

Describe the bug We attempt to create an issue from RP and it fails with a 500 error.

Expected behavior The issue should be created with appropriate attachments

Screenshots image

Additional Notes We have removed and manually readded the integration. I've downloaded from here and reinstalled but the error still persists.

Versions: Happens for any user in our RP Current version:API Service: 5.9.2;Index Service: 5.8.0;Jobs Service: 5.8.2;Authorization Service: 5.8.2;Service UI: 5.9.0;

itz4blitz commented 12 months ago

Also, here's the "response" we see:

{"errorCode":5000,"message":"Unclassified error [null]"}

Pink-Bumblebee commented 11 months ago

@itz4blitz Could you please check plugin from this message: https://github.com/reportportal/plugin-bts-jira-cloud/issues/36#issuecomment-1744679220 ?

itz4blitz commented 11 months ago

@itz4blitz Could you please check plugin from this message: reportportal/plugin-bts-jira-cloud#36 (comment) ?

Thanks for the response and apologies on the delay with responding, I was away over the US holidays.

image

I deleted my old integration and added the one you linked, however it still fails.

image

itz4blitz commented 11 months ago

I wanted to leave an update in case it helps: We are able to link issues without any issue if we manually create the issue and link it, this works fine. However it's still a tedious/manual process. Having the ability to open the issues directly from RP with all attachments is the ideal flow for our team.

iproff2011 commented 11 months ago

Hello. I also confirm that I'm receiving error 500 with {"errorCode":5000,"message":"Unclassified error [null]"} when trying to post a ticket from Report Portal. And this feature would be very useful for our project. Version of plugin: 5.7.3

pbortnik commented 9 months ago

Hi @itz4blitz, @iproff2011, do you have possibility to share full serivce-api log after facing the issue?

iproff2011 commented 9 months ago

Hi @pbortnik , unfortunately, I don't have such possibility, RP is deployed on closed perimeter, we are not allowed to get logs out of it. But by full service-api log what did you mean? Like headers?

iproff2011 commented 9 months ago

but to be clear, @pbortnik, I see the same issue on reportportal.epam.com when trying to create issue: Here are logs:

Request URL: https://reportportal.epam.com/api/v1/integration/ihar_pryshchepau_personal/464/postTicket Request Method: PUT Status Code: 500 Internal Server Error Remote Address: 35.156.45.8:443 Referrer Policy: strict-origin-when-cross-origin

Cache-Control: no-cache, no-store, max-age=0, must-revalidate Content-Type: application/json Date: Tue, 30 Jan 2024 13:41:51 GMT Expires: 0 Pragma: no-cache Strict-Transport-Security: max-age=63072000; includeSubDomains X-Content-Type-Options: nosniff X-Frame-Options: DENY X-Xss-Protection: 1; mode=block

:authority: reportportal.epam.com :method: PUT :path: /api/v1/integration/ihar_pryshchepau_personal/464/postTicket :scheme: https Accept: application/json, text/plain, / Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.9,ru;q=0.8 Authorization: bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJleHAiOjE3MDY2NjUxNTMsInVzZXJfbmFtZSI6ImloYXJfcHJ5c2hjaGVwYXUiLCJqdGkiOiJRbzFaZG1IMWlLZUxhbmhfb0l0QzdWNXVhSmciLCJjbGllbnRfaWQiOiJ1aSIsInNjb3BlIjpbInVpIl19.NFcfiJsxMMJU1XO-xTX7EiF5cs9Bvi-NBY_tkHvxLU0 Content-Length: 502 Content-Type: application/json Cookie: FPID=FPID1.2.7%2Bsr9DXFjf%2FQ%2FVtn8G61Ad2tmeYT2PrAgFiNx%2B6AADw%3D.1633939648; AMCV_98CF678254E93B1B0A4C98A5%40AdobeOrg=-2121179033%7CMCMID%7C48687784866820333810687647005577619534%7CMCAAMLH-1647010945%7C6%7CMCAAMB-1647010945%7C6G1ynYcLPuiQxYZrsz_pkqfLG9yMXBpb2zX5dvJdYQJzPXImdj0y%7CMCOPTOUT-1646413345s%7CNONE%7CvVersion%7C5.3.0; _hjSessionUser_1638007=eyJpZCI6ImQ1OTg3M2M0LTM1M2UtNWRiZS05MTRiLWFmM2RjYzk0MDUyZCIsImNyZWF0ZWQiOjE2NTMxMzcxOTc3ODMsImV4aXN0aW5nIjp0cnVlfQ==; 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{"projectId":22435,"entity":{"includeComments":true,"includeData":true,"includeLogs":true,"logQuantity":50,"item":3802637050,"fields":[{"id":"summary","value":["RP_Issue_1"],"required":true,"fieldName":"Summary","fieldType":"string","definedValues":[]}],"backLinks":{"3802637050":"https://reportportal.epam.com/ui/#ihar_pryshchepau_personal/launches/all/6820147/3802637008/3802637041/3802637050/log?item0Params=filter.eq.hasStats%3Dtrue%26filter.eq.hasChildren%3Dfalse%26filter.in.issueType%3Dpb001"}}}

Response: {"errorCode":5000,"message":"Unclassified error [null]"}

Same I have on my project RP.

MaryiaRymarchyk commented 9 months ago

@itz4blitz , @iproff2011 have you tried to post issue with mandatory fields only ? Please uncheck all check boxes (logs, attachments) and try to post - does it work?

MaryiaRymarchyk commented 8 months ago

As we haven't received a reply from you, we'll close the issue for now. In case you still have the issue - just get in touch.